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Extra safety and convenience for your Solterra SUV
. Subaru Solterra Connect
lets you access a wide array of services for extra convenience, support, and safety on every trip. Features like Automatic Collision Notification and Enhanced Roadside Assistance keep you connected to help when you need it. Extensive remote services let you start your Solterra and monitor the health of its systems. With Subaru Solterra Connect, your Solterra is capable of so much more.
Solterra Connect Features
Enhanced Roadside Assistance
Press the SOS button in the Solterra for non-emergency roadside assistance. Help can be sent to the GPS location of your vehicle.
Available with Safety Connect trial or subscription
Remote Start
Start your Solterra and adjust its climate settings remotely from the Solterra Connect app on your smartphone.
Available with Remote Connect trial or subscription
Vehicle Health Report
View a real-time report of any issues with your Solterra requiring your attention.
Available with Service Connect trial or subscription
Cloud Navigation
Cloud Navigation brings maps, personalization, and Intelligent Assistant together in the multimedia system. The system allows you to use voice-activated commands or the touchscreen to search for directions, find points of interest, or explore local businesses. Features provide route details, turn-by-turn guidance options, alternate routes, and views of live traffic. The map information is based on vehicle location and updates with the latest information as you drive your Solterra and routes are set.
Available with Drive Connect trial or subscription
Wi-Fi Hotspot with Integrated Streaming
Your Solterra comes equipped with a powerful Wi-Fi hotspot that allows your passengers to stream their favorite content on up to 5 devices. You can also link your existing Apple Music
Available with Wi-Fi Connect trial or subscription
Digital Key
Digital Key
Available with Remote Connect trial or subscription
Solterra Connect Packages
Requires registration or subscription after trial (if applicable) and acceptance of Toyota’s Privacy Policy and Terms of Use
Safety Connect
Package Includes:
- Automatic Collision Notification
- Emergency Assistance Button
- Enhanced Roadside Assistance
- Stolen Vehicle Locator
Automatic Collision Notification
Automatic Collision Notification will alert a Solterra Connect Customer Care Advisor 24/7/365. The advisor will then promptly communicate via the speakers in your Solterra and alert the appropriate first responder.
Featured as part of Safety Connect
Emergency Assistance Button
Press the Emergency Assistance button in the Solterra to reach a Solterra Connect Customer Care Advisor who can request dispatch of necessary emergency services to the GPS location of your vehicle in case of a medical or other emergency on the road.
Enhanced Roadside Assistance
Press the Emergency Assistance button in the Solterra for non-emergency roadside assistance. Help can be sent to the GPS location of your vehicle.
Stolen Vehicle Locator
If your vehicle is ever stolen, a Solterra Connect Customer Care Advisor will work with the police to help recover your Solterra using the GPS location. NOTE: A police report must be filed prior to contacting Solterra Connect Customer Care. (866) 384-3574
Up to 10-year trial included, 4G network dependent.
Remote Connect
Package Includes:
- Guest Driver
- Vehicle Status
- Last Parked Location
- Unlock/Lock
- Remote Start
- Climate Settings
- Charge Management
- Charging Station Locator
- Digital Key
Guest Driver
The primary account owner will receive alerts when guest drivers exceed the preset speed limit, violate a curfew, or exceed the set total miles driven.
Vehicle Status
See the status of your Solterra's doors, windows, odometer, and remaining charge all in the Solterra Connect app.
Last Parked Location
Find your Solterra in a crowded parking lot by using the Solterra Connect app to see your last parked location.
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Unlock/Lock
Use the Solterra Connect app to remotely lock or unlock the doors of your Solterra.Â
Remote Start
Start your Solterra remotely from the Solterra Connect app on your smartphone.
Climate Settings
Remotely send your preferred climate control settings to your Solterra before driving off so that it is climatized and ready for your adventure. You can also create a schedule to start your Solterra at a specific time with your preferred climate settings.
Charge Management
Check the battery charge level on your Solterra or set up a charging schedule.Â
Charging Station Locator
Find charging station locations within the Solterra Connect app.
Digital Key
Digital Key
One-year trial included, 4G network dependent, $8/month after.
Remote Connect: Digital Key
Digital Key allows you to unlock/lock and start/stop your Solterra via the Solterra Connect app.Â
Premium
Not available
Limited
Optional
Touring
Optional
Service Connect
Package Includes:
- Vehicle Health Report
Vehicle Health Report
View a real-time report of any issues with your Solterra requiring your attention.
Up to 10-year trial included, 4G network dependent.
Drive Connect
Package Includes:
- Cloud Navigation
- Intelligent Assistant
- Destination AssistantÂ
- Traffic Jam Assist
- Lane Change Assist
Cloud Navigation
Cloud Navigation brings maps, personalization, and an Intelligent Assistant together in the multimedia system. The system allows you to use voice-activated commands or the touchscreen to search for directions, find points of interest or explore local businesses. Features provide route details, turn-by-turn guidance options, alternate routes, and views of live traffic. The map information is based on vehicle location and updates with the latest information as you drive your Solterra and routes are set.
Intelligent Assistant
Intelligent Assistant combines the native on-board assistant voice command functions with off-board cloud computing, creating a natural and easy-to-use voice vehicle interaction experience. Intelligent Assistant allows you to control the multimedia system with voice command and allows you to operate cloud navigation, integrated streaming, radio, phone, and climate. Simply say "Hey, Subaru" or "OK, Subaru" to get started.
Destination Assist
Connect to a live agent 24/7 who can provide you with directions through your Solterra navigation to an address or point of interest such as a restaurant, hotel or charging station.
Traffic Jam Assist
When Dynamic Radar Cruise Control and Lane Tracing Assist are enabled, Traffic Jam Assist
Lane Change Assist
This feature is designed to assist with changing lanes safely in cooperation with Dynamic Radar Cruise Control and Lane Tracing Assist. Lane Change Assist
Premium
4G network dependent, $16/month.
Limited
One-year trial included, 4G network dependent, $16/month after.
Touring
One-year trial included, 4G network dependent, $16/month after.
Wi-Fi Connect
Your Solterra comes equipped with a powerful Wi-Fi hotspot that allows your passengers to stream their favorite content on up to 10 devices.
Premium
30 days or up to 3 GB trial included
Limited
30 days or up to 3 GB trial included
Touring
30 days or up to 3 GB trial included
Wi-Fi Connect
Link your existing Apple Music or Amazon Music account to your Solterra for an integrated streaming experience without having to connect your smartphone.
Premium
30-days trial included
Limited
30-days trial included
Touring
30-days trial included
FAQ
Subaru Solterra Connect is the shared name for the infotainment system, the telematics system, and the mobile app, providing a seamless experience for Solterra owners whether driving or away from the vehicle.
Solterra Connect provides you with connected safety, security, and convenience features for your Solterra SUV. Solterra Connect uses a nationwide AT&T 4G LTE cellular network (where available) and is highly integrated with your smartphone device by leveraging the Solterra Connect app.
With Solterra Connect, you can:
- Receive automatic emergency assistance in the event of a collision
- Receive assistance in the event your vehicle is stolen
- Remotely access vehicle features
- Monitor the status of your vehicle’s health
- Use cloud-based navigation services and have access to an Intelligent Assistant
Solterra owners will use the SUBARU SOLTERRA CONNECT app, which is available in Apple and Google app stores. Only Solterra VINs can be used in the Solterra Connect app. All other Subaru models will continue to use the MySubaru app.
If you own a Solterra and another Subaru model, you will use two different apps for their connected services:Â the Solterra Connect app for your Solterra and the MySubaru app for your other vehicle(s).
Solterra Connect is an opt-out service as opposed to MySubaru Connected Services, which is opt-in. Certain system functions are active and operational once the vehicle is started for the first time. To activate all of the Solterra Connect services, you will need to download the Solterra Connect app, pair your smartphone with your Solterra from inside the vehicle, create a user profile, and complete the registration process.Â
To determine phone compatibility with the Solterra Connect App, please refer to the applicable app store.
- Sit in the Solterra vehicle.
- Follow the directions on the head unit.
- Enter phone number.
- A message will be sent to your phone with a link to download the Subaru Solterra Connect mobile application from the Apple or Google app store (device-dependent).
- Within the app, create a Solterra Connect account.
- Within the app, follow the instructions provided onscreen to add the vehicle by scanning the in-vehicle QR code located on the head unit or by requesting and entering the code manually.
- Follow the instructions within the Solterra Connect app to complete user profile creation.
- Accept the Master Data Consent and Subaru Service Connect Communication terms to start using Connected Services.
- You will also be prompted to pair your phone to the vehicle via Bluetooth and you can choose to connect your device to the vehicle via Bluetooth and set up Apple CarPlay/Android Auto.
To check if your Subaru Solterra is eligible for any software updates, please visit https://www.toyota.com/firmware-updates/subaru/us/en/home.
Solterra Connect is an opt-out service, meaning that certain system functions by default are turned on automatically. If you want to opt out of all Connected Services, you can do so within the Solterra Connect App, by pressing the in-vehicle SOS button, or by calling a Solterra Connect Customer Care Advisor at (866) 384-3574.
Subaru Solterra Connect App
Access all of the remote services and convenient features of Subaru Solterra Connect with its intuitive and convenient mobile app. It makes your phone the perfect companion for your Solterra. You can start your subscription quickly, easily, and right in the app. A trial or active subscription is required to use Solterra Connect.
Subaru Solterra Connect Call Center
If you have any questions about Subaru Solterra Connect or need help with your subscription, live agent assistance is available 24/7.Â
If your vehicle is ever stolen, a Solterra Connect Customer Care Advisor will work with police to help recover your Solterra using the GPS location. Please note, a police report must be filed prior to contacting Solterra Connect Customer Care.
