Solterra Connect Features

Enhanced Roadside Assistance

Press the Emergency Assistance button in the Solterra for non-emergency roadside assistance. Help can be sent to the GPS location of your vehicle.

Available with Safety Connect trial or subscription

Remote Start

Start your Solterra remotely from the Solterra Connect app on your smartphone. 

Available with Remote Connect trial or subscription

Vehicle Health Report

View a real-time report of any issues with your Solterra requiring your attention.

Available with Service Connect trial or subscription

Cloud Navigation

Cloud Navigation brings maps, personalization, and Intelligent Assistant together in the multimedia system. The system allows you to use voice-activated commands or the touchscreen to search for directions, find points of interest, or explore local businesses. Features provide route details, turn-by-turn guidance options, alternate routes, and views of live traffic. The map information is based on vehicle location and updates with the latest information as you drive your Solterra and routes are set.

Available with Drive Connect trial or subscription

Wi-Fi Hotspot with Integrated Streaming

Your Solterra comes equipped with a powerful Wi-Fi hotspot that allows your passengers to stream their favorite content on up to 5 devices. You can also link your existing Apple Music or Amazon Music account to your Solterra for an integrated streaming experience without having to connect your smartphone.

Available with Wi-Fi Connect trial or subscription

Digital Key

Digital Key allows you to unlock/lock and start/stop your Solterra via the Solterra Connect app. Once enabled, you can use your smartphone as your key for operating your Solterra.

Available with Remote Connect: Digital Key trial or subscription


Solterra Connect Packages

Requires registration or subscription after trial (if applicable) and acceptance of Toyota's Terms of Use and Privacy Policy.

Safety Connect

Package Includes:

  • Automatic Collision Notification
  • Emergency Assistance Button
  • Enhanced Roadside Assistance
  • Stolen Vehicle Locator
Automatic Collision Notification

Automatic Collision Notification will alert a Solterra Connect Customer Care Advisor 24/7/365. The advisor will then promptly communicate via the speakers in your Solterra and alert the appropriate first responder.

Featured as part of Safety Connect

Emergency Assistance Button

Press the Emergency Assistance button in the Solterra to reach a Solterra Connect Customer Care Advisor who can request dispatch of necessary  emergency services to the GPS location of your vehicle in case of a medical or other emergency on the road.

Enhanced Roadside Assistance

Press the Emergency Assistance button in the Solterra for non-emergency roadside assistance. Help can be sent to the GPS location of your vehicle.

Stolen Vehicle Locator

If your vehicle is ever stolen, a Solterra Connect Customer Care Advisory will work with police to help recover your Solterra using the GPS location. NOTE: A police report must be filed prior to contacting Solterra Connect Customer Care. (866) 384-3574

Premium

One-year trial included, $8/month after

Limited

One-year trial included, $8/month after

Touring

One-year trial included, $8/month after

Remote Connect

Package Includes:

  • Guest Driver
  • Vehicle Status
  • Last Parked Location
  • Unlock/Lock
  • Remote Start
  • Climate Settings
  • Charge Management
  • Charging Station Locator
Guest Driver

The primary account owner will receive alerts when guest drivers exceed the preset speed limit, violate a curfew, or exceed the set total miles driven.

Vehicle Status

See the status of your Solterra's doors, windows, odometer, and remaining charge all in the Solterra Connect app.

Last Parked Location

Find your Solterra in a crowded parking lot by using the Solterra Connect app to see your last parked location.

 

Unlock/Lock

Use the Solterra Connect app to remotely lock or unlock the doors of your Solterra. 

Remote Start

Start your Solterra remotely from the Solterra Connect app on your smartphone.

Climate Settings

Remotely send your preferred climate control settings to your Solterra before driving off so that your Solterra is climatized and ready for your adventure. You can also create a schedule to start your Solterra at a specific time with your preferred climate settings.

Charge Management

Check the battery charge level on your Solterra or set up a charging schedule. 

Charging Station Locator

Find charging station locations within the Solterra Connect app.

Premium

One-year trial included, $8/month after

Limited

One-year trial included, $8/month after

Touring

One-year trial included, $8/month after

Remote Connect: Digital Key

Digital Key allows you to unlock/lock and start/stop your Solterra via the Solterra Connect app. Once enabled, you can use your smartphone as your key for operating your Solterra. 

Premium

Not available

Limited

Optional

Touring

Optional

Remote Connect: Service Connect

Package Includes:

  • Vehicle Health Report
  • Vehicle Maintenance Notification
Vehicle Health Report

View a real-time report of any issues with your Solterra requiring your attention.

Vehicle Maintenance Notification

When your vehicle requires maintenance, you may be notified via email to help ensure that your Subaru receives the proper care at the proper time.

Premium

Three-year trial included

Limited

Three-year trial included

Touring

Three-year trial included

Drive Connect

Package Includes:

  • Cloud Navigation
  • Intelligent Assistant
  • Destination Assistant 
Cloud Navigation

Cloud Navigation brings maps, personalization, and an intelligent assistant together in the multimedia system. The system allows you to use voice-activated commands or the touchscreen to search for directions, find points of interest or explore local businesses. Features provide route details, turn-by-turn guidance options, alternate routes, and views of live traffic. The map information is based on vehicle location and updates with the latest information as you drive your Solterra and routes are set.

Intelligent Assistant

Intelligent Assistant combines the native on-board Assistant voice command functions with off-board cloud computing, creating a natural and easy-to-use voice vehicle interaction experience. Intelligent Assistant allows you to control the multimedia system with voice command and allows you to operate cloud navigation, integrated streaming, radio, phone, and climate. Simply say "Hey Subaru" or "OK Subaru" to get started.

Destination Assist

Connect to a live agent 24/7 who can provide you with directions through your Solterra navigation to an address or point of interest such as a restaurant, hotel or charging station.

Premium

Drive Connect Ready (Subscription required)

Limited

One-year trial included, $16/month after

Touring

One-year trial included, $16/month after

Wi-Fi Connect: Integrated Streaming

Must have active Wi-Fi Connect

Link your existing Apple Music or Amazon Music account to your Solterra for an integrated streaming experience without having to connect your smartphone.

Premium

One-month trial included

Limited

One-month trial included

Touring

One-month trial included

Wi-Fi Connect: Wi-Fi Hotspot

Your Solterra comes equipped with a powerful Wi-Fi hotspot that allows your passengers to stream their favorite content on up to 10 devices.

Premium

30 days or up to 3 GB trial included

Limited

30 days or up to 3 GB trial included

Touring

30 days or up to 3 GB trial included

FAQ

Subaru Solterra Connect is the shared name for the infotainment system, the telematics system, and the mobile app, providing a seamless experience for Solterra owners whether driving or away from the vehicle. 

Subaru Solterra Connect provides you with connected safety, security, and convenience features for your Solterra SUV. Subaru Solterra Connect uses a nationwide AT&T 4G LTE cellular network (where available) and is highly integrated with your smartphone device by leveraging the Subaru Solterra Connect app.

With Solterra Connect, you can:

  • Receive automatic emergency assistance in the event of a collision
  • Receive assistance in the event your vehicle is stolen
  • Remotely access vehicle features
  • Monitor the status of your vehicle’s health
  • Use cloud-based navigation services and have access to an Intelligent Assistant

Solterra owners will use the SUBARU SOLTERRA CONNECT app, which is available in Apple and Google app stores. Only Solterra VINs can be used in the Solterra Connect app. All other Subaru models will continue to use the MySubaru app.

If you own a Solterra and another Subaru model, you will use two different apps for their connected services: the Solterra Connect app for your Solterra and the MySubaru app for your other vehicle(s).

Solterra Connect is an opt-out service as opposed to STARLINK, which is opt-in. Certain system functions are active and operational once the vehicle is started for the first time. To activate all of the Solterra Connect services, you will need to download the Solterra Connect app, pair your smartphone with your Solterra from inside the vehicle, create a user profile, and complete the registration process. 

To determine phone compatibility with the Solterra Connect App, please refer to the applicable app store.

  • Sit in the Solterra vehicle
  • Follow the directions on the head unit
  • Enter phone number
  • A message will be sent to phone with a link to download the Subaru Solterra Connect mobile application from the Apple or Google app store (device dependent)
  • Within the app, create a Subaru Solterra Connect account
  • Within the app, follow the instructions provided onscreen to add the vehicle by scanning the in-vehicle QR code located on the head unit or by requesting and entering the code manually
  • Follow the instructions within the Solterra Connect app to complete user profile creation
  • Accept the Master Data Consent and Subaru Service Connect Communication terms to start using Connected Services
  • You will also be prompted to pair your phone to the vehicle via Bluetooth and you can choose to connect your device to the vehicle via Bluetooth and set up Apple CarPlay/Android Auto

Subaru Solterra Connect is an opt-out service, meaning that certain system functions by default are turned on automatically. If you do not want any of the functions turned on, you can opt out within the Solterra Connect app by pressing the SOS button inside of the vehicle or by calling Solterra Customer Care at (866) 384-3574.

Subaru Solterra Connect App

Access all of the remote services and convenient features of Subaru Solterra Connect with its intuitive and exclusive mobile app. It makes your phone the perfect companion for your Solterra and you can start your subscription quickly, easily, and right in the app. An active subscription is required to use Subaru Solterra Connect.

Subaru Solterra Connect Call Center

If you have any questions about Subaru Solterra Connect or need help with your subscription, live agent assistance is available 24/7. 

If your vehicle is ever stolen, a Solterra Connect Customer Care Advisor will work with police to help recover your Solterra using the GPS location. Please note, a police report must be filed prior to contacting Solterra Connect Customer Care.

(866) 384-3574

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