Rising to the challenge – together
Rising to the challenge – together.

How we're responding to COVID-19.

As the COVID-19 situation develops, you can count on Subaru and our retailers to help keep you and your vehicle protected and prepared. We’re following the most up-to-date guidelines from the CDC and adapting our services to meet your needs in the safest way possible. Whatever questions or issues you have, we can help.

A message from our President and CEO, Tom Doll.


Deferred Payments for Current and New Subaru Motors Finance Customers

Subaru Motors Finance (SMF) Customers

If you can continue making your vehicle loan or lease payments, please continue to do so.

If you need help making payments, contact Subaru Motors Finance.

SMF Lease-End Extension:
You may request to extend the term of your lease agreement for up to 6 months to allow extra time and flexibility. You can only request a lease-end extension once during the life of your lease.

SMF Lease-End Vehicle Returns:

If you do not wish to take advantage of the lease-end extension and want to coordinate the return of your vehicle, please contact Subaru Motors Finance.

If you have other questions or need other assistance with your account you can contact Subaru Motors Finance for answers to common questions or call the number on your statement.

If you're active duty military or have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at: 1‑877‑469‑0110

New Car Buyers

During this time, if you need to purchase a vehicle, Subaru Motors Finance (SMF) can help ease some concerns with the Subaru Payment Deferment Program. With this program, you may be eligible to defer your payments for up to 90 days when you purchase select vehicles and finance through SMF.



Our ongoing commitment.

During the pandemic, we’re supporting our family members and the communities in which we live and work through multiple programs and partnerships. We're continuing to identify needs that we can help meet, so we created a page that will be regularly updated with our ongoing COVID-19 efforts.


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The Subaru Customer Advocacy Department
We're here to help.

Our Customer Advocacy Department is ready to give you the same great service and quick answers that you’ve come to expect. We are available to assist you from 7:30 a.m. to 8:00 p.m. Monday through Thursday, 10:30 a.m. to 5:00 p.m. on Friday, and from 9:00 a.m. to 3:30 p.m. on Saturday. (All times EST.) Call us at 1-800-SUBARU3 (1-800-782-2783) or send us an email.


KBB 2021 Brand Image Award
Subaru is the Most Trusted Brand for seven years running, according to Kelley Blue Book.

Helping the helpers