-
SubaruConnect
Extra safety and convenience for your Subaru EV.
Experience enhanced safety and convenience with SubaruConnect
for your Subaru EV. Stay supported and secure on every journey with features such as Automatic Collision Notification and Enhanced Roadside Assistance, ensuring you’re always connected to help when you need it. Plus, enjoy extensive remote services, including finding charging stations, remote start, and remote lock and unlock. With SubaruConnect, your vehicle is empowered to do more than ever before. Applicable for 2023 model year and newer:
Solterra, Trailseeker, and Uncharted
Digital Key
Digital Key
Available with:
Remote Connect
Cloud Navigation
Cloud Navigation
Available with:
Drive Connect
AT&T Wi-Fi Hotspot
Stay connected on the go with built-in Wi-Fi connectivity in select Subaru vehicles. With the 4G LTE Wi-Fi hotspot, passengers can stream and share their favorite content online
SiriusXM
All SiriusXM-equipped new Subaru vehicles come with a four-month
Subaru Forester shown.
Packages & Trials
SubaruConnect
Requires registration or subscription after trial (if applicable) and acceptance of Toyota’s Privacy Policy and Terms of Use.
Safety Connect provides extra confidence on every drive with features such as Automatic Collision Notification, Enhanced Roadside Assistance, and more.
Package features include:
- Automatic Collision Notification
- Emergency Assistance Button
- Enhanced Roadside Assistance
- Stolen Vehicle Locator
Minimum of 5-year trial included, 4G network-dependent.
Experience advanced driving with Remote Connect. The suite of services includes Remote Start, Remote Climate Settings, and Charging Station Locator.
Package features include:
- Digital Key
- Guest Driver
- Vehicle Status
- Last Parked Location
- Unlock/Lock
- Remote Start
- Climate Settings
- Charge Management
- Charging Station Locator
- Tesla Supercharger Access
- Plug & Charge
One-year trial included, 4G network dependent, $8/month after trial.
Keep your Subaru EV running like new with the Service Connect package. With the Vehicle Health Report and Vehicle Maintenance Notifications, it’s easy to stay on top of your vehicle's service needs.
Minimum of 5-year trial included, 4G network-dependent.
Your Subaru EV will take you to some amazing places. Drive Connect will help you discover them with Cloud Navigation and the hands-free convenience of Intelligent Assistant.
Package features include:
- Cloud Navigation
- Intelligent Assistant
- Destination Assistant
One-year trial included for certain model years and vehicle trims, 4G network dependent, $16/month after trial.
AT&T Wi-Fi Connect lets you and your passengers connect your devices so everyone can enjoy their favorite content while heading to the next adventure.
Package features include:
- Wi-Fi Hotspot
- Integrated Streaming
Free 30 days or up to 3 GB trial included.
SubaruConnect Features
Emergency Assistance Button
If a medical emergency or other accident happens, press the SOS button. This will contact a SubaruConnect Customer Care Agent. The agent can direct necessary emergency services to the GPS location of your vehicle.
Available with:
Safety Connect
Enhanced Roadside Assistance
Press the SOS button in the vehicle for non-emergency roadside assistance. Help can be sent to the GPS location of your vehicle.
Available with:
Safety Connect
Intelligent Assistant
Intelligent Assistant combines the native on-board assistant voice command functions with off-board cloud computing. The result is a natural and easy-to-use voice vehicle interaction experience. Intelligent Assistant allows you to control the multimedia system with voice commands. It also allows you to operate cloud navigation, integrated streaming, radio, phone, and climate. Simply say “Hey, Subaru” or “OK, Subaru” to get started.
Available with:
Drive Connect
Stolen Vehicle Locator
If your vehicle is ever stolen, a SubaruConnect Customer Care Agent will work with the police to help recover your EV using the GPS location. NOTE: A police report must be filed prior to contacting SubaruConnect Customer Care.
Available with:
Safety Connect
Cloud Navigation
Cloud Navigation
Available with:
Drive Connect
Destination Assistant
Connect to a live agent 24/7 who can provide you with directions through your vehicle navigation to an address or point of interest such as a restaurant, hotel, or charging station.
Available with:
Drive Connect
Charging Station Locator
This feature makes it even easier to find charging station locations within the SubaruConnect mobile app through an intuitive map with new helpful filters like charging partners, Plug & Charge, and more.
Available with:
Remote Connect
Charge Management
Check the battery charge level on your Subaru EV or set up a charging schedule. The SubaruConnect mobile app allows you to track your charging history over time, showing the location, duration, and the start and end state of the charge as well as the kWh received.
Available with:
Remote Connect
Tesla Supercharger Access
Now you can pay and manage charging at more than 25,000 Tesla Superchargers across North America with the SubaruConnect mobile app.
Available with:
Remote Connect
Plug & Charge
2026 and newer Subaru EVs feature Plug & Charge capability, which lets you simply plug in and start charging at select public charging networks while your payment is automatically and securely processed without even needing to use a mobile app.
Available with:
Remote Connect
Climate Settings
Drivers can remotely send preferred climate control settings to their EV. Your vehicle will be climatized and ready for adventure. Drivers can also create a schedule to start their EV at a specific time. The vehicle will then start with their climate preferences already set.
Available with:
Remote Connect
Last Parked Location
Find your Subaru EV in a crowded parking lot by using the SubaruConnect mobile app to see your last parked location.
Available with:
Remote Connect
Remote Start
Start your Subaru EV from the SubaruConnect mobile app on your smartphone.
Available with:
Remote Connect
Unlock/Lock
Use the SubaruConnect mobile app to remotely lock or unlock the doors of your EV.
Available with:
Remote Connect
Vehicle Health Report
View a real-time report of any issues with your Subaru EV requiring your attention.
Available with:
Service Connect
Vehicle Status
See the status of your Subaru EV's doors, windows, odometer, and remaining charge all in the SubaruConnect mobile app.
Available with:
Remote Connect
Automatic Collision Notification
Automatic Collision Notification will alert a SubaruConnect Customer Care Agent 24/7/365. The agent will then promptly communicate via the speakers in your Subaru EV and alert the appropriate first responder.
Available with:
Safety Connect
Guest Driver
The primary account owner will receive alerts when guest drivers exceed the preset speed limit, violate a curfew, or exceed the set total miles driven.
Available with:
Remote Connect
Frequently Asked Questions
Find answers to common questions about SubaruConnect subscriptions, the SubaruConnect mobile app, and how to update your Subaru EV's (Solterra, Trailseeker, or Uncharted) systems.
SubaruConnect is the shared name for the infotainment system, the telematics system, and the mobile app, providing a seamless experience for Subaru EV owners whether driving or away from the vehicle.
SubaruConnect provides you with connected safety, security, and convenience features for your Subaru EV. SubaruConnect uses a nationwide AT&T 4G LTE cellular network (where available) and is highly integrated with your smartphone device by leveraging the SubaruConnect mobile app.
With SubaruConnect, you can:
- Receive automatic emergency assistance in the event of a collision
- Receive assistance in the event your vehicle is stolen
- Remotely access vehicle features
- Monitor the status of your vehicle’s health
- Use cloud-based navigation services and have access to an Intelligent Assistant
Subaru EV owners will use the SubaruConnect mobile app, which is available in Apple and Google app stores. Only a vehicle identification number (VIN) for a Subaru EV can be used in the SubaruConnect mobile app. All other Subaru models use the MySubaru mobile app.
If you own a Subaru EV and another Subaru model, you will use two different apps for their connected services: the SubaruConnect mobile app for your Subaru EV and the MySubaru mobile app for your other vehicle(s).
SubaruConnect is an opt-out service as opposed to MySubaru Connected Services packages, which are opt-in. Certain system functions are active and operational once the vehicle is started for the first time. To activate all of the SubaruConnect services, you will need to download the SubaruConnect mobile app, pair your smartphone with your vehicle from inside the vehicle, create a user profile, and complete the registration process.
To determine phone compatibility with the SubaruConnect mobile app, please refer to the Apple or Google app stores.
Here are the steps for registration:
- Sit in your vehicle.
- Follow the directions on the head unit.
- Enter your mobile phone number.
- A message will be sent to your mobile phone with a link to download the SubaruConnect mobile app from the Apple or Google app stores. (device-dependent).
- Once you have downloaded the app, open it and create your SubaruConnect account.
- Within the app, follow the instructions provided onscreen to add the vehicle by scanning the in-vehicle QR code located on the head unit or by requesting and entering the code manually.
- Follow the instructions within the SubaruConnect mobile app to complete user profile creation.
- Accept the Master Data Consent and Subaru Service Connect Communication terms to start using Connected Services.
- You will also be prompted to pair your phone to the vehicle via Bluetooth and you can choose to connect your device to the vehicle via Bluetooth and set up Apple CarPlay/Android Auto.
To check if your Subaru EV is eligible for any software updates, please visit https://www.toyota.com/firmware-updates/subaru/us/en/home.
SubaruConnect is an opt-out service, meaning that certain system functions by default are turned on automatically. If you want to opt out of all Connected Services, you can do so within the SubaruConnect mobile app by pressing the in-vehicle SOS button, or by calling a SubaruConnect Customer Care Agent at (866) 384-3574.
Yes, the SubaruConnect mobile app can manage charging at Tesla Superchargers. In order to do so, customers will need to be enrolled in a trial or subscription to Remote Connect
Support
Whether you need roadside assistance or have questions about your SubaruConnect subscription, help is just a call or a click away.
SubaruConnect Customer Care
If you have any questions about SubaruConnect or need help with your subscription, live agent assistance is available 24/7.
If your vehicle is ever stolen, a SubaruConnect Customer Care Agent will work with police to help recover your vehicle using the GPS location. Please note, a police report must be filed prior to contacting SubaruConnect Customer Care.
Subaru Roadside Assistance
We’re here when you need us. Call for jump-starts, tows, tire changes, and more.
Vehicle Resources
You can find SubaruConnect information and guides, Bluetooth® pairing instructions, answers to frequently asked questions, and more.
SubaruConnect Mobile App
Access all of the remote services and convenient features of SubaruConnect with its intuitive and exclusive mobile app. It makes your phone the perfect companion for your Subaru EV and you can start your subscription quickly, easily, and right in the app. An active trial or subscription is required to use SubaruConnect.
Provided by Toyota - View Toyota’s Privacy Policy and Terms of Use.
This iframe is operated by Subaru of America, Inc (“SOA”). It uses cookies and similar technologies to enhance your online experience. Visit SOA’s Privacy Policy to learn more. You can configure your personal preferences by going directly to Subaru.com and clicking “Cookie and Ad Preferences.”