Vehicle Resources

SUBARU STARLINK is your in-vehicle technology that provides hands-free connectivity, entertainment, and the security you need to keep you and your vehicle safe. There are two ways to connect using your smartphone:

• Entertainment services can be accessed via the SUBARU STARLINK Mobile App
• STARLINK Safety Plus & Security Plus Remote Services can be accessed via the MySubaru Mobile App

If your vehicle is STARLINK Safety Plus & Security Plus enabled, you can connect with a STARLINK Customer Care Advisor via your SOS or i-buttons on your overhead console.

The SUBARU STARLINK buttons:

• Provide access to a SUBARU STARLINK Customer Care Advisor
  • Pressing the red SOS button connects users with a live advisor who can provide emergency assistance
• Provide access to Subaru Roadside Assistance.
  • Pressing the blue i-button connects you to Subaru Roadside Assistance.

SUBARU STARLINK is an embedded system, which means that you will be able to use both SOS and i-button functions without the use of your smartphone. However, all STARLINK Remote Access features do require using your smartphone or MySubaru.com to access remote services.

Downloading either the SUBARU STARLINK App or MySubaru App allows you to bring content from your smartphone into your vehicle, while keeping your hands on the wheel and your eyes on the road.

The SUBARU STARLINK App is your link to SUBARU STARLINK in-vehicle technology that offers cloud services via your smartphone and cellular network. It provides hands-free connectivity and entertainment for your next adventure.

The MySubaru App allows you to stay in touch with your Subaru, and access remote services, user preferences, diagnostic alerts and other great features enabled by your subscription of STARLINK Safety Plus & Security Plus services.

STARLINK Safety Plus gives you peace of mind in case an emergency occurs when you are out on the road.

STARLINK Safety Plus & Security Plus adds STARLINK Remote Services like Remote Lock/Unlock, Stolen Vehicle Recovery and Remote Vehicle Locator giving you an added security of knowing that someone is there to help if you need it.

Pressing the blue i-button enables your Enhanced Roadside Assistance working in conjunction with your vehicle's Subaru Roadside Assistance coverage 24/7/365. No matter where you are, your STARLINK Customer Care Advisor will know your exact GPS location and will be able to send help.

Once a month, SUBARU STARLINK will email you a report on the status of your key vehicle systems. A link within the email will take you to MySubaru to view the report in full so you can always be aware of your vehicle’s health.

Log-in to MySubaru and click on the STARLINK^™ Access tab, select "STARLINK Profile".

If you have any questions about SUBARU STARLINK, please call a STARLINK Customer Care Advisor at 1-855-753-2495.

Please go to www.Subaru.com/STARLINK check back often as the list of supported devices will change.

If your Subaru vehicle is stolen, please file a stolen vehicle report with your local law enforcement department immediately. The SUBARU STARLINK Customer Care Advisor will need a police report number to help your local law enforcement department find the location of your vehicle.

Log-in to MySubaru.com, select your vehicle and click on "STARLINK Preferences" under STARLINK™ Access menu. You can modify the notification to be one of the following; phone, email or text. Additional phone numbers can also be added.

SUBARU STARLINK equipment is covered under the 3-Year/36,000-Mile New Vehicle Limited Warranty.

Bluetooth technology allows two electronic devices to transfer data between them over relatively short distances. It's similar to a Wi-Fi system for your computer, but with fewer authentication steps.

• 2012 Outback 2.5i and 3.6R models
• 2012 Forester 2.5X and Tribeca 3.6R
• Standard on 2012 Tribeca 3.6R Limited and 3.6R Touring.
• 2011 Outback without Harman Kardon Audio package
• 2011 Legacy without Harman Kardon Audio package
• 2011 Impreza
• 2011 Forester
• 2011 Tribeca

Check the phone compatibility tool. If a phone is not listed, then it has not been tested and compatibility is unknown.

No, BlueConnect is only compatible with cell phones that have Bluetooth built in and that are listed as a compatible phone.

No, the system does not support phonebook transfers via Bluetooth. You must enter phone book entries using voice commands.

Please make sure that Bluetooth functions are turned "ON" and/or "Discoverable" at all times on your phone. Also, make sure that BlueConnect is marked as a "trusted" device. This will allow BlueConnect to automatically connect to your phone when it is in range. Please refer to your phone owner's manual for details on adjusting the Bluetooth settings.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

2012 Forester 2.5X Premium Automatic Transmission with TomTom^® Navigation
2011 Impreza 2.5i Premium 4-Door with TomTom^® Navigation
2011 Impreza 2.5i Premium 5-Door with TomTom^® Navigation
2011 Impreza Outback Sport with TomTom^® Navigation
2011 Forester 2.5X Premium Automatic Transmission with TomTom^® Navigation

Check the phone compatibility tool on this page. If a phone is not listed, then it has not been tested and compatibility is unknown.

Once you've determined that your mobile phone is compatible with the Tomtom Bluetooth system, you must complete a one-time pairing procedure before using them together. For detailed pairing instructions, please review your phone's User Guide.

Up to five compatible mobile phones may be paired, although you can only use one phone at a time to make or receive calls.

The system will recognize the last phone paired as the priority.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

Bluetooth technology allows two electronic devices to transfer data between them over relatively short distances. It's similar to a Wi-Fi system for your computer, but with fewer authentication steps.

Standard equipment on: 2010 Forester with navigation and 2010 Impreza with navigation. Available as a genuine accessory on: 2008-09 Impreza, WRX, & WRX STI with navigation, and 2009 Forester with navigation.

Check the phone compatibility tool on this page. If a phone is not listed, then it has not been tested and compatibility is unknown.

Anywhere within the vehicle is more than adequate to maintain a connection. Depending on several factors, Bluetooth technology generally supports a range of up to 30 feet.

Once you've determined that your mobile phone is compatible with the Subaru Bluetooth Handsfree Kit, you must complete a one-time pairing procedure before using them together. For detailed pairing instructions, please review your phone's User Guide.

Yes, your Subaru Bluetooth Handsfree Kit can connect with and recognize up to five compatible mobile phones, although you can only use one phone at a time to make or receive calls.

Yes, individual phone numbers may be downloaded from a compatible cell phone and stored in the vehicle for faster dialing. Phone numbers from multiple phones will all be stored as part of one master contact list.

Yes, but in most cases you will need to import contacts one at a time.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

Managing information contents on the TomTom^® and updating the maps is achieved by connecting your PND to your computer with the provided USB cable. Simply go online, connect the PND with the provided USB cable and turn on the PND. This should start the install of the TomTom^® Home software. The software may also be downloaded from the TomTom^® web site or from the User Guide on CD. Launch the TomTom^® Home application frequently to get the latest updates and to back up your PND. Please reference your TomTom^® User Manual for full details.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

Please check the Aha^™  website: http://www.aharadio.com/

When your phone is connected (or synced) to the audio system and the Aha^™ application is running on your phone, the system is designed to start up Aha^™ automatically. In order to prevent this from happening, simply turn off the Aha^™ application on your smartphone.

There may be a problem with the communications or server environment synchronization. Try switching out of Aha^™ mode, and switching back in at a later time when a better cell data connection is available.

A maximum of 25 Aha^™ preset stations are displayed on the Subaru audio system screen. You can change the order of your Aha^™ preset stations within the application itself on your smartphone. Simply press the 'Menu' button, and press 'Edit Presets' to change the priority order of preset stations within Aha^™.

You will need to login to 3rd party services like Slacker, Facebook, and Twitter in order for some preset stations to operate properly. This must be done within the smartphone application itself, and cannot be done from your navigation screen. Please disconnect your smartphone from the vehicle, enter the application, and login to those services that are not working (while the vehicle is parked, or not running).

Some functions within the Aha^™ application will continue downloading data, even when you are not actively running Aha^™ as an audio source (podcasts, for example will continue to download until all content is completed for that episode). If this is an issue, please pull over at a safe time/place and stop the Aha^™ application on your smartphone while the vehicle is parked or not running. Stopping the Aha^™ application (assuming all other smartphone applications are not currently running) will resolve any further data downloads by the application.

The Aha^™ application requires a reliable cell data connection with your smartphone, and like other software applications can sometimes experience conflicts with other applications running on your device. Pull over at a safe time/place, park the vehicle, and try restarting the application. If this does not work, try rebooting the smartphone device. Also check your cell data coverage to ensure you have a good signal. If you do not, the Aha^™ application may not work properly.

Slacker has both free and subscription-based content. Non-subscribers may not be able to access all content on Slacker stations within the Aha^™ application. Please refer to Slacker's website:http://www.slacker.com/support/ for more information.

When you select a specific POI (Point of Interest) within the Aha^™ source environment, you can send the address of that POI to your navigation system as a quick destination. Please see the Aha^™ Owner's Manual Supplement for more information.

Location-based stations are listed as preset stations within the Aha^™ source environment on your audio screen. You can ensure they are within your Top 25 preset stations by editing station priority within the Aha^™ application on your smartphone.

Data shown on your Subaru audio screen depends on the cell data signal you are receiving, as the data is coming to your smartphone, then to the audio system over Bluetooth^® audio protocol inside the car. If you do not have an adequate cell data signal, sometimes audio playback will occur without a graphic or station picture shown. You may want to switch to another audio source until you have an adequate cell data signal.

The Subaru audio system requires the Aha^™ application to be running in order to activate Aha^™ as a source in your vehicle. Once the Aha^™ application is running on your smartphone device, the Aha^™ source should be active on your navigation audio screen display.

If the Subaru audio system receives incorrect data from the Aha^™ application, there is no response from the smartphone device while the application is actively running as a source, or a Bluetooth^® communication error with an Android^™ device occurs, this message may appear. In this case, make sure you pull over at a safe place/time, park the vehicle and try restarting the application. You may also need to re-sync your Bluetooth^® connection if this is an Android device. If restarting the Aha^™ application does not work, you may need to reboot your smartphone device. Consult the Aha^™ Owner's Manual Supplement for more information.

If you receive this type of message, communications with the Aha^™ application server are experiencing difficulty. You may temporarily not be able to use the Aha^™ source in your Subaru vehicle at that time. Switch to another audio source, and try using the Aha^™ source/application at a later time. Consult the Aha^™ Owner's Manual Supplement for more information.

These sources all depend on the speed/type of processor & memory in your smartphone or audio device. In some devices, switching sources may cause a delay before playback occurs due to device processing capability.

http://www.subaru.com/engineering/technology/aha.html has compatibility information for Subaru audio systems and most popular phones on the market.

There are many different brands and types of Android smartphone devices on the market today. Many have slightly different feature sets and functionality. You may need to manually start the Aha^™ application on your smartphone, depending on what features your smartphone maker supports.

Audio over Bluetooth^® wireless protocol can sometimes be interfered with, particularly if the device is 'visible' and trying to connect with other devices. This may be due to your smartphone device specification(s), and is not an issue with your Subaru audio system.

When you receive a message "Confirmed connection with the mobile telephone" is displayed on your Subaru audio system, it is possible that Bluetooth^® streaming audio may not be connected. It is necessary for Bluetooth^® streaming audio to be connected in order to operate the Aha^™ application environment properly (Android devices). Please select "Bluetooth^® --> Connect Phone/Audio Device" from the "Info" menu, and adjust your Android device Bluetooth^® preferences as necessary to connect your smartphone device properly. Please see the Subaru Navigation System Owner's Manual for more information on how to properly connect your smartphone device's Bluetooth^® audio streaming capability.

Activate the phone address forwarding setting on your smartphone device. Refer to the details in your smartphone or device Owner's Manual for instructions on how to do this.

A problem may have occurred in the communication between your smartphone device, and the Aha^™ server. Please close and restart the Aha^™ application once the car is stopped, and in park at a safe and appropriate place/time.

Android and Apple^® devices utilize different protocols, requirements, hardware, and connection methods in order to get the Aha^™ application data into your Subaru audio system. Therefore, there may be differences in connection/operation performance of the unique operating systems, as well as devices that utilize the same operating systems.

• 2012 Impreza
• 2011 Forester w/ navigation (except TomTom^®)
• 2011 Impreza 2.5i
• 2011 WRX w/ navigation
• 2011 Legacy 2.5i, 2.5i Premium, 3.6R, 3.6R Premium
• 2011 Outback w/o navigation
• 2010 Outback without NAVI: H621SAJ200, H621SAJ300 w/Streaming Audio
• 2010 Legacy without NAVI: H621SAJ200, H621SAJ300 w/Streaming Audio

The kit includes: Media Hub module, USB + Aux jack, wiring harnesses, mounting bracket, hardware, user guide, installation instructions, and quick reference card. Installation by your Subaru dealer is recommended.

The USB flash drive must contain a FAT16 (16 bit file allocation table) or FAT32 type partition (used by Windows) as the first partition. Other file systems, including NTFS (used by Windows), or other types used by variations of Unix are not supported.

Memory cards such as SD, CF, MS, and xD are not directly supported, however certain memory card readers may be used to convert a memory card into a USB flash drive, thereby enabling playback. Single card converters without a driver may work, however compatibility s not guaranteed. Hot swapping is not supported as the memory card must be installed into the reader before connecting the reader to the Media Hub.

Type MP3 having an .MP3 extension, WMA (without DRM) having .WMA or .ASF extension, AAC (without DRM) having an .M4A extension. More detail is available by downloading the complete Media Hub User Guide.

A USB drive of 4 GB or less is best; however the Media Hub can support drives up to 64 GB. USB flash drives are not optimized for music playback like iPod^®s, and the Media Hub must analyze the entire directory structure of the drive one file at a time. If there are too many files, certain operations like "shuffle" will exhibit decreased performance.

Songs will play in the order in which they were stored on the USB drive. So, the first song stored on the drive will playback first. The songs will not play back alphabetically, unless you specifically sort them that way on your computer and then copy them to the USB in that same order.

Each folder can contain up to 1000 songs and 200 sub-folders. The Media Hub will read down through up to 8 levels of sub-folders. Songs in excess of 1000 in any single folder will be ignored by the Media Hub. Sub-folders in excess of 200 will also be ignored by the Media Hub.

In general, the more content that is stored on the USB drive the longer it will take the Media Hub to complete its analysis of the drive. Even though files that are not of the supported music type will be ignored, having lots of files and folders can decrease performance. Also, frequent use of a drive can create fragmentation within the file system which is not improved as files are erased. This situation must be dealt with by running a defragmentation program on the USB drive, or by reformatting it.

Please download the complete Media Hub User's Guide. It contains more detailed descriptions and troubleshooting.

The Media Hub with Wireless Audio Streaming uses Bluetooth^® technology. Bluetooth^® technology allows two electronic devices to transfer data between them over relatively short distances. It's similar to a Wi-Fi system for your computer, but with fewer authentication protocols.

No, only music streaming.

The Media Hub will disconnect upon detecting an incoming phone call. You should hear the phone ring.

Bluetooth^® only works when two devices are paired. Having two devices attempting to pair with a third device can often cause connection issues and unreliable performance.

Bluetooth^® A2DP profile is required to stream music into the Media Hub. In order to have limited control of streaming music using the vehicle's head unit and steering wheel controls, the portable music device must have the Bluetooth^® AVRCP profile. Not all Bluetooth^® enabled phones support these profiles. Please check your phone/device user manual for details on what profiles its supports.

Media Hub with Streaming Audio will recognize that last 4 paired devices. When multiple previously paired devices are present, Media Hub will automatically attempt to connect with the device that was most recently paired.

Please download the complete Media Hub User's Guide. It contains more detailed descriptions and troubleshooting.

iPod^® functionality of the iPhone^® is supported, however the Media hub is not officially recognized by Apple as "works with iPhone^®".

• Text display (Artist, Album, and Song information)
• Support for Podcasts
• Support for Audiobooks
• Browsing by Playlist, Artist, and Album
• Fast Forward and Rewind

Supported iPod^® models are shown below. Please note that some early generations of iPod^®s are not supported by Media Hub.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday
iPod^® is a trademark of Apple, Inc.

Older iPod^® versions would allow charging at either 12 volts or 5 volts. Apple changed this standard and newer iPod^®s only charge at 5 volts. Subaru's iPod^® Interface was designed to charge at 12 volts.

Yes! iPod^® Interfaces can be retrofit with a short dock cable that will correct the charging issue. Just plug it in and go. The part number is H621SXA300. Available now.

Yes! In fact, the user experience is even better with NAVI since more song information can be displayed at one time on the NAVI touch screen. The same part numbers listed below work in both NAVI and non-NAVI equipped cars.

• 2008-09 Impreza models without satellite radio (H621SSC200)
• 2009-10 Forester models without satellite radio (H621SSC200)
• 2007-09 Outback without satellite radio (H621SXA200)
• 2007-09 Legacy without satellite radio (H621SXA200)
• 07-10 Tribeca without satellite radio and without rear seat entertainment (H621SXA200)

The kit includes: interface module, dock cable, wiring harness, mounting bracket, user guide, installation instructions, quick reference card, and face plate decals (temporary labels for the head unit buttons which can help you to learn their functions in iPod^® mode).

No. The iPod^® Interface is engineered specifically to integrate the functions of an iPod^® and the Subaru factory head unit. No other combination is currently supported.

iPod^® functionality of the iPhone^® is supported, however the 3G version has not yet been validated for compatibility. The iPhone^® will not be turned off by the iPod^® interface when the vehicle's ignition is cycled off.

• Text display (Artist, Album, and Song information)
• Support for Podcasts
• Support for Audiobooks
• Browsing by Playlist, Artist, and Album
• Fast Forward and Rewind

Please check your iPod^® and version (Go to Settings -> About and look for the number next to version). Supported iPod^® models and minimum version are shown below.

Apple has changed the charging protocols in its newest products, and as a result those products will not recharge when connected with the iPod^® Interface. All other functions are still supported by the iPod^® Interface.

Both 4th Generation Nano and 2nd Generation iPod Touch^® devices will operate properly when connected to the iPod^® Interface, but will not recharge.

Subaru is developing a new version of the iPod^® Interface that will restore the charging feature. Check this website for updates on the release date of the new iPod^® Interface for Subaru vehicles. Existing iPod^® Interfaces can be retrofit with a short dock cable that will correct the charging issue. The part number is H621SXA300. Available now.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday
iPod^® is a trademark of Apple, Inc.

2012 Forester 2.5X Premium Automatic Transmission with TomTom^® Navigation
2011 Impreza 2.5i Premium 4-Door with TomTom^® Navigation
2011 Impreza 2.5i Premium 5-Door with TomTom^® Navigation
2011 Impreza Outback Sport with TomTom^® Navigation
2011 Forester 2.5X Premium Automatic Transmission with TomTom^® Navigation

Please check your iPod^® and firmware version (Go to Settings->About and look for the number next to version). Supported iPod^® models and minimum firmware version can be downloaded here.

If an iPod^® is not listed, then it has not been tested.

• Text display (Artist, Album and Song information)
• Browsing by Playlist, Artist, and Album
• Fast Forward Rewind

The charging voltage is 5 Volts.

Choices of song playback order are either shuffle or repeat.

USB 1.1/2.0 (Max transfer rate is 12M bps for 1.1), FAT 16/32, Up to 2G, 500mA Max current, MP3 audio format only.

You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation:
8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

The Subaru Mobile Internet runs over the largest nationwide 3G network and is available all over the United States. Please see the coverage map.

Monthly subscription starts at $19.95 a month for 1GB of data. A 5GB data plan is also available for $59 a month. A one time activation fee of $35 will also apply.

Yes, a 1-year service contract is required.

The Subaru Mobile Intenet may by activated via the web at http://www.autonetmobile.com/signup. Fill out the Service Agreement and enter the Promo code SUBARU.

All Wi-Fi enabled devices will work with Autonet Mobile. Macs, laptops, PSPs, PDAs, iPhone®, iPod® Touch, PDAs, etc.

It's very easy to use. No software or setup required. It works like any other WiFi hotspot. Just connect, launch your browser and surf.

Yes. The WiFi connection is secured with WEP encryption, MAC address restriction or WAN port restriction. Supports WPA/WPA2 encryption. Also supports VPN pass-through. Public hotspots do not offer security.

Over the 3G network, download speeds average from 400kbps-800kbps. Upload ranges from 128kbps-300kbps. When not on 3G the average download is 120kbps-200kbps and 50kbps-100kbps for upload.

You can access the router for up to 150ft around the vehicle.

My Autonet Mobile allows you to take a closer look at your router's usage and to test threshold limits to notify you when you're close to reaching the usage you set.

Yes. The other 2010 or 2011 Outback would also need a router mounting base which must be purchased separately.

Autonet Mobile is the Internet Service Provider and does not work with your existing carrier. You will need to subscribe to their service in order to take advantage of having a Wi-Fi hotspot in your car.

If you exceed your monthly data plan of 1GB or 5GB, your connection speed will decrease until the new month starts. The throttling is progressive. The more you exceed your limit the slower your connection.

A month to month plan is not available. A one year contract is required.

You cannot suspend or cancel your contract without penalties. If you cancel your subscription during your contract period, you will be responsible for 50% of the remaining balance.

If your are experiencing problems with the Subaru Mobile Internet, call 1-800-SUBARU3, 
1-800-782-2783.

Currently, the Subaru Mobile Internet is only available in the U.S.