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    Subaru ImageSTARLINK™

    How-to videos

    FAQs

    What is SUBARU STARLINK?

    SUBARU STARLINK is your in-vehicle technology that provides hands-free connectivity, entertainment, and the security you need to keep you and your vehicle safe. There are two ways to connect using your smartphone:

    • Entertainment services can be accessed via the SUBARU STARLINK Mobile App
    • STARLINK Safety Plus & Security Plus Remote Services can be accessed via the MySubaru Mobile App

     

    If your vehicle is STARLINK Safety Plus & Security Plus enabled, you can connect with a STARLINK Customer Care Advisor via your SOS or i-buttons on your overhead console.

    What do the buttons on my overhead console do?

    The SUBARU STARLINK buttons:

    • Provide access to a SUBARU STARLINK Customer Care Advisor
      • Pressing the red SOS button connects users with a live advisor who can provide emergency assistance
    • Provide access to Subaru Roadside Assistance.
      • Pressing the blue i-button connects you to Subaru Roadside Assistance.

    Will the MySubaru App use my smartphone connection to provide me emergency assistance?

    SUBARU STARLINK is an embedded system, which means that you will be able to use both SOS and i-button functions without the use of your smartphone. However, all STARLINK Remote Access features do require using your smartphone or MySubaru.com to access remote services.

    Why do I need to download the mobile apps to my smartphone? What is the difference between the SUBARU STARLINK App and MySubaru App?

    Downloading either the SUBARU STARLINK App or MySubaru App allows you to bring content from your smartphone into your vehicle, while keeping your hands on the wheel and your eyes on the road.

     

    The SUBARU STARLINK App is your link to SUBARU STARLINK in-vehicle technology that offers cloud services via your smartphone and cellular network. It provides hands-free connectivity and entertainment for your next adventure.

     

    The MySubaru App allows you to stay in touch with your Subaru, and access remote services, user preferences, diagnostic alerts and other great features enabled by your subscription of STARLINK Safety Plus & Security Plus services.

    What are the STARLINK Safety Plus and STARLINK Safety Plus & Security Plus packages?

    STARLINK Safety Plus gives you peace of mind in case an emergency occurs when you are out on the road.

    STARLINK Safety Plus & Security Plus adds STARLINK Remote Services like Remote Lock/Unlock, Stolen Vehicle Recovery and Remote Vehicle Locator giving you an added security of knowing that someone is there to help if you need it.

    How does Enhanced Roadside Assistance work?

    Pressing the blue i-button enables your Enhanced Roadside Assistance working in conjunction with your vehicle's Subaru Roadside Assistance coverage 24/7/365. No matter where you are, your STARLINK Customer Care Advisor will know your exact GPS location and will be able to send help.

    What is the Monthly Vehicle Health Report?

    Once a month, SUBARU STARLINK will email you a report on the status of your key vehicle systems. A link within the email will take you to MySubaru to view the report in full so you can always be aware of your vehicle’s health.

    What do I do if I forgot or want to update my PIN?

    Log-in to MySubaru and click on the STARLINK™ Access tab, select "STARLINK Profile".

    How do I contact a SUBARU STARLINK Customer Care Advisor?

    If you have any questions about SUBARU STARLINK, please call a STARLINK Customer Care Advisor at 1-855-753-2495.

    What smartphones are compatible with the MySubaru mobile app?

    Please go to www.Subaru.com/STARLINK check back often as the list of supported devices will change.

    How does Stolen Vehicle Recovery work with local law enforcement to help recover my Subaru vehicle?

    If your Subaru vehicle is stolen, please file a stolen vehicle report with your local law enforcement department immediately. The SUBARU STARLINK Customer Care Advisor will need a police report number to help your local law enforcement department find the location of your vehicle.

    How do I change my notification emails or phone number?

    Log-in to MySubaru.com, select your vehicle and click on "STARLINK Preferences" under STARLINK™ Access menu. You can modify the notification to be one of the following; phone, email or text. Additional phone numbers can also be added.

    What kind of warranty coverage does SUBARU STARLINK have?

    SUBARU STARLINK equipment is covered under the 3-Year/36,000-Mile New Vehicle Limited Warranty.

    Subaru ImageEyeSight®

    How-to videos

    Subaru ImageBluetooth

    How-to videos

    BlueConnect FAQs

    BlueConnect FAQs

    Bluetooth technology allows two electronic devices to transfer data between them over relatively short distances. It's similar to a Wi-Fi system for your computer, but with fewer authentication steps.

    In which Subaru vehicles can BlueConnect be installed?

    • 2012 Outback 2.5i and 3.6R models
    • 2012 Forester 2.5X and Tribeca 3.6R
    • Standard on 2012 Tribeca 3.6R Limited and 3.6R Touring.
    • 2011 Outback without Harman Kardon Audio package
    • 2011 Legacy without Harman Kardon Audio package
    • 2011 Impreza
    • 2011 Forester
    • 2011 Tribeca

    How do I know if my phone will work with BlueConnect?

    Check the phone compatibility tool. If a phone is not listed, then it has not been tested and compatibility is unknown.

    Can I pair a Bluetooth adapter with BlueConnect?

    No, BlueConnect is only compatible with cell phones that have Bluetooth built in and that are listed as a compatible phone.

    Will I be able to transfer my phonebook entries into to the BlueConnect phonebook?

    No, the system does not support phonebook transfers via Bluetooth. You must enter phone book entries using voice commands.

    What should I do if BlueConnect does not auto-connect to my previously paired phone?

    Please make sure that Bluetooth functions are turned "ON" and/or "Discoverable" at all times on your phone. Also, make sure that BlueConnect is marked as a "trusted" device. This will allow BlueConnect to automatically connect to your phone when it is in range. Please refer to your phone owner's manual for details on adjusting the Bluetooth settings.

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday

    FAQs for TomTom Navigation Bluetooth

    What vehicles are applicable to the TomTom® Navigation System?

    2012 Forester 2.5X Premium Automatic Transmission with TomTom® Navigation
    2011 Impreza 2.5i Premium 4-Door with TomTom® Navigation
    2011 Impreza 2.5i Premium 5-Door with TomTom® Navigation
    2011 Impreza Outback Sport with TomTom® Navigation
    2011 Forester 2.5X Premium Automatic Transmission with TomTom® Navigation

    How do I know if my phone will work with the TomTom® Navigation?

    Check the phone compatibility tool on this page. If a phone is not listed, then it has not been tested and compatibility is unknown.

    How do I pair my phone to the system?

    Once you've determined that your mobile phone is compatible with the Tomtom Bluetooth system, you must complete a one-time pairing procedure before using them together. For detailed pairing instructions, please review your phone's User Guide.

    How many phones may I pair with the TomTom® Bluetooth System?

    Up to five compatible mobile phones may be paired, although you can only use one phone at a time to make or receive calls.

    What is the priority of paired phones with the TomTom® Bluetooth System?

    The system will recognize the last phone paired as the priority.

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday

    Navigation Phone Integration FAQs

    What is Bluetooth® Technology?

    Bluetooth technology allows two electronic devices to transfer data between them over relatively short distances. It's similar to a Wi-Fi system for your computer, but with fewer authentication steps.

    Which Subaru vehicles use the Navigation Phone Integration Bluetooth System?

    Standard equipment on: 2010 Forester with navigation and 2010 Impreza with navigation. Available as a genuine accessory on: 2008-09 Impreza, WRX, & WRX STI with navigation, and 2009 Forester with navigation.

    How do I know if my phone will work with the Navigation Phone Integration Bluetooth System?

    Check the phone compatibility tool on this page. If a phone is not listed, then it has not been tested and compatibility is unknown.

    How far is the range of the Bluetooth signal?

    Anywhere within the vehicle is more than adequate to maintain a connection. Depending on several factors, Bluetooth technology generally supports a range of up to 30 feet.

    What is the registering or "pairing" procedure?

    Once you've determined that your mobile phone is compatible with the Subaru Bluetooth Handsfree Kit, you must complete a one-time pairing procedure before using them together. For detailed pairing instructions, please review your phone's User Guide.

    Can I connect more than one mobile phone?

    Yes, your Subaru Bluetooth Handsfree Kit can connect with and recognize up to five compatible mobile phones, although you can only use one phone at a time to make or receive calls.

    Can I access and call phone numbers from my mobile phone contact book?

     

    Yes, individual phone numbers may be downloaded from a compatible cell phone and stored in the vehicle for faster dialing. Phone numbers from multiple phones will all be stored as part of one master contact list.

     

     

    Will I be able to transfer the phonebook entries on my cell phone into to the phonebook?

    Yes, but in most cases you will need to import contacts one at a time.

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday

    Subaru ImageNavigation

    How-to videos

    FAQs

    How do I update the maps on the TomTom®?

    Managing information contents on the TomTom® and updating the maps is achieved by connecting your PND to your computer with the provided USB cable. Simply go online, connect the PND with the provided USB cable and turn on the PND. This should start the install of the TomTom® Home software. The software may also be downloaded from the TomTom® web site or from the User Guide on CD. Launch the TomTom® Home application frequently to get the latest updates and to back up your PND. Please reference your TomTom® User Manual for full details.

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

     

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday

     

    Subaru ImageSafety

    How-to videos

    Subaru ImageAha™

    How-to videos

    FAQs

    What is Aha™, and what kind of content does it have?

    Please check the Aha™  website: http://www.aharadio.com/

    Why does my audio system switch to Aha™ automatically?

    When your phone is connected (or synced) to the audio system and the Aha™ application is running on your phone, the system is designed to start up Aha™ automatically. In order to prevent this from happening, simply turn off the Aha™ application on your smartphone.

    The display and sound coming from my audio system do not match. What's wrong?

    There may be a problem with the communications or server environment synchronization. Try switching out of Aha™ mode, and switching back in at a later time when a better cell data connection is available.

    Not all of my Aha™ 'preset stations' show up on my audio system screen. What's wrong?

    A maximum of 25 Aha™ preset stations are displayed on the Subaru audio system screen. You can change the order of your Aha™ preset stations within the application itself on your smartphone. Simply press the 'Menu' button, and press 'Edit Presets' to change the priority order of preset stations within Aha™.

    Some Aha™ application functions, like Facebook and Twitter feeds, are not working on my audio system. What can I do?

    You will need to login to 3rd party services like Slacker, Facebook, and Twitter in order for some preset stations to operate properly. This must be done within the smartphone application itself, and cannot be done from your navigation screen. Please disconnect your smartphone from the vehicle, enter the application, and login to those services that are not working (while the vehicle is parked, or not running).

    I was running the Aha™ application, and then switched to another audio source - will my cell data plan continue to accrue data usage because Aha™ is still running on my phone?

    Some functions within the Aha™ application will continue downloading data, even when you are not actively running Aha™ as an audio source (podcasts, for example will continue to download until all content is completed for that episode). If this is an issue, please pull over at a safe time/place and stop the Aha™ application on your smartphone while the vehicle is parked or not running. Stopping the Aha™ application (assuming all other smartphone applications are not currently running) will resolve any further data downloads by the application.

    I got an error message, or the Aha™ application turned off suddenly during use. What should I do?

    The Aha™ application requires a reliable cell data connection with your smartphone, and like other software applications can sometimes experience conflicts with other applications running on your device. Pull over at a safe time/place, park the vehicle, and try restarting the application. If this does not work, try rebooting the smartphone device. Also check your cell data coverage to ensure you have a good signal. If you do not, the Aha™ application may not work properly.

    I cannot access some content on Slacker stations within my Aha™ application presets. What's going on?

    Slacker has both free and subscription-based content. Non-subscribers may not be able to access all content on Slacker stations within the Aha™ application. Please refer to Slacker's website:http://www.slacker.com/support/ for more information.

    How do I navigate to location-based POIs (Points of Interest) within the Aha™ source interface?

    When you select a specific POI (Point of Interest) within the Aha™ source environment, you can send the address of that POI to your navigation system as a quick destination. Please see the Aha™ Owner's Manual Supplement for more information.

    When you select a specific POI (Point of Interest) within the Aha™ source environment, you can send the address of that POI to your navigation system as a quick destination. Please see the Aha™ Owner's Manual Supplement for more information.

    Location-based stations are listed as preset stations within the Aha™ source environment on your audio screen. You can ensure they are within your Top 25 preset stations by editing station priority within the Aha™ application on your smartphone.

    Why isn't my screen data displayed, even though I am getting audio playback of Aha™ content?

    Data shown on your Subaru audio screen depends on the cell data signal you are receiving, as the data is coming to your smartphone, then to the audio system over Bluetooth® audio protocol inside the car. If you do not have an adequate cell data signal, sometimes audio playback will occur without a graphic or station picture shown. You may want to switch to another audio source until you have an adequate cell data signal.

    I get an error message of "Please make sure the Aha™ application is running on your mobile device." What’s going on?

    The Subaru audio system requires the Aha™ application to be running in order to activate Aha™ as a source in your vehicle. Once the Aha™ application is running on your smartphone device, the Aha™ source should be active on your navigation audio screen display.

    I get an error message of " Aha™ Communication Error - Please check Owner's Manual." What’s going on?

    If the Subaru audio system receives incorrect data from the Aha™ application, there is no response from the smartphone device while the application is actively running as a source, or a Bluetooth® communication error with an Android™ device occurs, this message may appear. In this case, make sure you pull over at a safe place/time, park the vehicle and try restarting the application. You may also need to re-sync your Bluetooth® connection if this is an Android device. If restarting the Aha™ application does not work, you may need to reboot your smartphone device. Consult the Aha™ Owner's Manual Supplement for more information.

    I get an error message of " Aha™ Server Error - Please check connection or reception" or " Aha™ Server Down - Please try again later." What’s going on?

    If you receive this type of message, communications with the Aha™ application server are experiencing difficulty. You may temporarily not be able to use the Aha™ source in your Subaru vehicle at that time. Switch to another audio source, and try using the Aha™ source/application at a later time. Consult the Aha™ Owner's Manual Supplement for more information.

    Why does it sometimes take time for music/content playback to occur when I switch to iPod® mode (iOS devices) or BT Audio mode (Android or iOS devices) when switching from Aha™ audio source mode?

    These sources all depend on the speed/type of processor & memory in your smartphone or audio device. In some devices, switching sources may cause a delay before playback occurs due to device processing capability.

    How do I find out if my smartphone is compatible with my Subaru audio system? How do I find out if Aha™ will play on my Subaru audio system?

    http://www.subaru.com/engineering/technology/aha.html has compatibility information for Subaru audio systems and most popular phones on the market.

    What do I do if my Android smartphone connects to my Subaru audio system, but the Aha™ source environment won't automatically work?

    There are many different brands and types of Android smartphone devices on the market today. Many have slightly different feature sets and functionality. You may need to manually start the Aha™ application on your smartphone, depending on what features your smartphone maker supports.

    Why does my Android smartphone device sound sometimes break up or become interrupted during playback?

    Audio over Bluetooth® wireless protocol can sometimes be interfered with, particularly if the device is 'visible' and trying to connect with other devices. This may be due to your smartphone device specification(s), and is not an issue with your Subaru audio system.

    Why doesn't the Aha™ application environment play, even though I got a message from the Subaru audio system saying it was connected?

    When you receive a message "Confirmed connection with the mobile telephone" is displayed on your Subaru audio system, it is possible that Bluetooth® streaming audio may not be connected. It is necessary for Bluetooth® streaming audio to be connected in order to operate the Aha™ application environment properly (Android devices). Please select "Bluetooth® --> Connect Phone/Audio Device" from the "Info" menu, and adjust your Android device Bluetooth® preferences as necessary to connect your smartphone device properly. Please see the Subaru Navigation System Owner's Manual for more information on how to properly connect your smartphone device's Bluetooth® audio streaming capability.

    My smartphone device will not forward POI (Point of Interest) addresses within the Aha™ application environment to my Subaru navigation system. What can I do?

    Activate the phone address forwarding setting on your smartphone device. Refer to the details in your smartphone or device Owner's Manual for instructions on how to do this.

    The Aha™ application "lock" screen is not showing on my smartphone device - what's going on?

    A problem may have occurred in the communication between your smartphone device, and the Aha™ server. Please close and restart the Aha™ application once the car is stopped, and in park at a safe and appropriate place/time.

    Why does my Android smartphone device operate slightly differently than my friend's/spouse's Apple® smartphone device when operating the Aha™ application in my Subaru?

    Android and Apple® devices utilize different protocols, requirements, hardware, and connection methods in order to get the Aha™ application data into your Subaru audio system. Therefore, there may be differences in connection/operation performance of the unique operating systems, as well as devices that utilize the same operating systems.

    Subaru ImageMedia Hub

    How-to videos

    Media Hub FAQ

    For which vehicles is the Subaru Media Hub available?

    • 2012 Impreza
    • 2011 Forester w/ navigation (except TomTom®)
    • 2011 Impreza 2.5i
    • 2011 WRX w/ navigation
    • 2011 Legacy 2.5i, 2.5i Premium, 3.6R, 3.6R Premium
    • 2011 Outback w/o navigation
    • 2010 Outback without NAVI: H621SAJ200, H621SAJ300 w/Streaming Audio
    • 2010 Legacy without NAVI: H621SAJ200, H621SAJ300 w/Streaming Audio

    What is included with the kit?

    The kit includes: Media Hub module, USB + Aux jack, wiring harnesses, mounting bracket, hardware, user guide, installation instructions, and quick reference card. Installation by your Subaru dealer is recommended.

    Media Hub USB Operation

    What USB drives are supported?

    The USB flash drive must contain a FAT16 (16 bit file allocation table) or FAT32 type partition (used by Windows) as the first partition. Other file systems, including NTFS (used by Windows), or other types used by variations of Unix are not supported.

    Subaru Image

    Are any Memory cards supported?

    Memory cards such as SD, CF, MS, and xD are not directly supported, however certain memory card readers may be used to convert a memory card into a USB flash drive, thereby enabling playback. Single card converters without a driver may work, however compatibility s not guaranteed. Hot swapping is not supported as the memory card must be installed into the reader before connecting the reader to the Media Hub.

    Subaru Image

    What music file types are supported?

    Type MP3 having an .MP3 extension, WMA (without DRM) having .WMA or .ASF extension, AAC (without DRM) having an .M4A extension. More detail is available by downloading the complete Media Hub User Guide.

    What size USB drive is best for use with the Media Hub?

    A USB drive of 4 GB or less is best; however the Media Hub can support drives up to 64 GB. USB flash drives are not optimized for music playback like iPod®s, and the Media Hub must analyze the entire directory structure of the drive one file at a time. If there are too many files, certain operations like "shuffle" will exhibit decreased performance.

    In what order will my songs play from USB drive?

    Songs will play in the order in which they were stored on the USB drive. So, the first song stored on the drive will playback first. The songs will not play back alphabetically, unless you specifically sort them that way on your computer and then copy them to the USB in that same order.

    What are the folder limitations in organizing my music on a USB drive?

    Each folder can contain up to 1000 songs and 200 sub-folders. The Media Hub will read down through up to 8 levels of sub-folders. Songs in excess of 1000 in any single folder will be ignored by the Media Hub. Sub-folders in excess of 200 will also be ignored by the Media Hub.

    What factors can affect performance of my USB drive while connected to the Media Hub?

    In general, the more content that is stored on the USB drive the longer it will take the Media Hub to complete its analysis of the drive. Even though files that are not of the supported music type will be ignored, having lots of files and folders can decrease performance. Also, frequent use of a drive can create fragmentation within the file system which is not improved as files are erased. This situation must be dealt with by running a defragmentation program on the USB drive, or by reformatting it.

    What if my question is not listed here?

    Please download the complete Media Hub User's Guide. It contains more detailed descriptions and troubleshooting.

    Media Hub Wireless Audio Streaming

    How does wireless music streaming work?

    The Media Hub with Wireless Audio Streaming uses Bluetooth® technology. Bluetooth® technology allows two electronic devices to transfer data between them over relatively short distances. It's similar to a Wi-Fi system for your computer, but with fewer authentication protocols.

    Can Media Hub support hands-free cell phone calling?

    No, only music streaming.

    What happens if I get a call on my Bluetooth®-enabled cell phone while it is streaming music?

    The Media Hub will disconnect upon detecting an incoming phone call. You should hear the phone ring.

    Why can't Media Hub with Audio Streaming be installed in a vehicle that has a Bluetooth® hands free calling solution like BlueConnect®?

    Bluetooth® only works when two devices are paired. Having two devices attempting to pair with a third device can often cause connection issues and unreliable performance.

    What Bluetooth® Profile is required?

    Bluetooth® A2DP profile is required to stream music into the Media Hub. In order to have limited control of streaming music using the vehicle's head unit and steering wheel controls, the portable music device must have the Bluetooth® AVRCP profile. Not all Bluetooth® enabled phones support these profiles. Please check your phone/device user manual for details on what profiles its supports.

    How many Bluetooth® devices can I pair with the Media Hub?

    Media Hub with Streaming Audio will recognize that last 4 paired devices. When multiple previously paired devices are present, Media Hub will automatically attempt to connect with the device that was most recently paired.

    What if my question is not listed here?

    Please download the complete Media Hub User's Guide. It contains more detailed descriptions and troubleshooting.

    Media Hub iPod® Operation

    Will the Media Hub work with my iPhone®?

    iPod® functionality of the iPhone® is supported, however the Media hub is not officially recognized by Apple as "works with iPhone®".

    What features are supported?

    • Text display (Artist, Album, and Song information)
    • Support for Podcasts
    • Support for Audiobooks
    • Browsing by Playlist, Artist, and Album
    • Fast Forward and Rewind

    What iPod®s are supported by the Subaru Media Hub?

    Supported iPod® models are shown below. Please note that some early generations of iPod®s are not supported by Media Hub.

    Subaru Image

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday
    iPod® is a trademark of Apple, Inc.

    Subaru ImageiPod® Interface

    How-to videos

    iPod® Interface FAQs

    My 4th generation iPod Nano® (or 2nd generation iPod Touch®) does not charge when I plug it into the iPod® Interface. Why does this happen?

    Older iPod® versions would allow charging at either 12 volts or 5 volts. Apple changed this standard and newer iPod®s only charge at 5 volts. Subaru's iPod® Interface was designed to charge at 12 volts.

    Does Subaru have a solution for the charging issue?

    Yes! iPod® Interfaces can be retrofit with a short dock cable that will correct the charging issue. Just plug it in and go. The part number is H621SXA300. Available now.

    Is iPod® Interface available for vehicles equipped with factory-installed navigation?

    Yes! In fact, the user experience is even better with NAVI since more song information can be displayed at one time on the NAVI touch screen. The same part numbers listed below work in both NAVI and non-NAVI equipped cars.

    Which vehicles is the Subaru iPod® Interface available for?

    • 2008-09 Impreza models without satellite radio (H621SSC200)
    • 2009-10 Forester models without satellite radio (H621SSC200)
    • 2007-09 Outback without satellite radio (H621SXA200)
    • 2007-09 Legacy without satellite radio (H621SXA200)
    • 07-10 Tribeca without satellite radio and without rear seat entertainment (H621SXA200)

    What is included with the kit?

    The kit includes: interface module, dock cable, wiring harness, mounting bracket, user guide, installation instructions, quick reference card, and face plate decals (temporary labels for the head unit buttons which can help you to learn their functions in iPod® mode).

    Will the Subaru iPod® Interface work with portable MP3 players?

    No. The iPod® Interface is engineered specifically to integrate the functions of an iPod® and the Subaru factory head unit. No other combination is currently supported.

    Will the iPod® interface work with my iPhone®?

    iPod® functionality of the iPhone® is supported, however the 3G version has not yet been validated for compatibility. The iPhone® will not be turned off by the iPod® interface when the vehicle's ignition is cycled off.

    What features are supported?

    • Text display (Artist, Album, and Song information)
    • Support for Podcasts
    • Support for Audiobooks
    • Browsing by Playlist, Artist, and Album
    • Fast Forward and Rewind

    What iPod®s are supported?

    Please check your iPod® and version (Go to Settings -> About and look for the number next to version). Supported iPod® models and minimum version are shown below.

    **Important information** regarding 4th generation Nano and 2nd generation iPod Touch®.

    Apple has changed the charging protocols in its newest products, and as a result those products will not recharge when connected with the iPod® Interface. All other functions are still supported by the iPod® Interface.

    Both 4th Generation Nano and 2nd Generation iPod Touch® devices will operate properly when connected to the iPod® Interface, but will not recharge.

    Subaru is developing a new version of the iPod® Interface that will restore the charging feature. Check this website for updates on the release date of the new iPod® Interface for Subaru vehicles. Existing iPod® Interfaces can be retrofit with a short dock cable that will correct the charging issue. The part number is H621SXA300. Available now.

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday
    iPod® is a trademark of Apple, Inc.

    TomTom with iPod® Dock FAQs

    What vehicles are applicable to the TomTom® Navigation

    2012 Forester 2.5X Premium Automatic Transmission with TomTom® Navigation
    2011 Impreza 2.5i Premium 4-Door with TomTom® Navigation
    2011 Impreza 2.5i Premium 5-Door with TomTom® Navigation
    2011 Impreza Outback Sport with TomTom® Navigation
    2011 Forester 2.5X Premium Automatic Transmission with TomTom® Navigation

    What iPod® players are compatible with the TomTom® system?

    Please check your iPod® and firmware version (Go to Settings->About and look for the number next to version). Supported iPod® models and minimum firmware version can be downloaded here.

    What if my iPod® player is not shown in the chart?

    If an iPod® is not listed, then it has not been tested.

    What features are supported?

    • Text display (Artist, Album and Song information)
    • Browsing by Playlist, Artist, and Album
    • Fast Forward Rewind

    What is the charging voltage of the TomTom® iPod® connecter?

    The charging voltage is 5 Volts.

    In what order will the songs play from iPod®?

    Choices of song playback order are either shuffle or repeat.

    What types of USB drives for music are supported?

    USB 1.1/2.0 (Max transfer rate is 12M bps for 1.1), FAT 16/32, Up to 2G, 500mA Max current, MP3 audio format only.

    What if I still have questions?

    You can contact our Customer Service department at the number below, or submit your question through our Contact Us form.

    Customer Service: 1-800-SUBARU3 (1-800-782-2783)
    Hours of Operation:
    8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
    10:30 a.m. - 5:00 p.m. (EST) Friday

    Subaru ImageHD Radio

    How-to videos

    Subaru ImageMobile Internet

    How-to videos

    FAQs

    Will the Subaru Mobile Internet work in my area?

    The Subaru Mobile Internet runs over the largest nationwide 3G network and is available all over the United States. Please see the coverage map.

    How much is the Subaru Mobile Internet?

     

    Monthly subscription starts at $19.95 a month for 1GB of data. A 5GB data plan is also available for $59 a month. A one time activation fee of $35 will also apply.

     

     

    Is a service contract required?

    Yes, a 1-year service contract is required.

    How do I activate the Subaru Mobile Internet?

    The Subaru Mobile Intenet may by activated via the web at http://www.autonetmobile.com/signup. Fill out the Service Agreement and enter the Promo code SUBARU.

    Which WiFi devices work with the Subaru Mobile Internet?

    All Wi-Fi enabled devices will work with Autonet Mobile. Macs, laptops, PSPs, PDAs, iPhone®, iPod® Touch, PDAs, etc.

    Is Subaru Mobile Internet easy to use?

    It's very easy to use. No software or setup required. It works like any other WiFi hotspot. Just connect, launch your browser and surf.

    Does Subaru Mobile Internet provide a secure connection?

    Yes. The WiFi connection is secured with WEP encryption, MAC address restriction or WAN port restriction. Supports WPA/WPA2 encryption. Also supports VPN pass-through. Public hotspots do not offer security.

    What kind of speeds can I expect?

    Over the 3G network, download speeds average from 400kbps-800kbps. Upload ranges from 128kbps-300kbps. When not on 3G the average download is 120kbps-200kbps and 50kbps-100kbps for upload.

    What is the range of the Subaru Mobile Internet router?

    You can access the router for up to 150ft around the vehicle.

    Can I monitor how much data I use?

    My Autonet Mobile allows you to take a closer look at your router's usage and to test threshold limits to notify you when you're close to reaching the usage you set.

    Can I move the Subaru Mobile Internet router to another 2010 or 2011 Outback?

    Yes. The other 2010 or 2011 Outback would also need a router mounting base which must be purchased separately.

    Will Subaru Mobile Internet work with my existing cell phone carrier?

    Autonet Mobile is the Internet Service Provider and does not work with your existing carrier. You will need to subscribe to their service in order to take advantage of having a Wi-Fi hotspot in your car.

    What happens if I exceed my data plan?

    If you exceed your monthly data plan of 1GB or 5GB, your connection speed will decrease until the new month starts. The throttling is progressive. The more you exceed your limit the slower your connection.

    Is a month to month plan offered?

    A month to month plan is not available. A one year contract is required.

    Can I suspend my service and start again at a later time?

    You cannot suspend or cancel your contract without penalties. If you cancel your subscription during your contract period, you will be responsible for 50% of the remaining balance.

    Who should I contact if I have problems with the Subaru Mobile Internet?

    If your are experiencing problems with the Subaru Mobile Internet, call 1-800-SUBARU3, 
    1-800-782-2783.

    Does the Subaru Mobile Internet work in other countries?

    Currently, the Subaru Mobile Internet is only available in the U.S.

    Can’t find what you need?
    Call 1-800-SUBARU (1-800-782-2783)1-800-SUBARU (1-800-782-2783)

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