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  • SubaruConnect

     

    Extra safety and convenience for your Solterra SUV.

    Experience enhanced safety and convenience with SubaruConnect for your Solterra SUV. Stay supported and secure on every journey with features such as Automatic Collision Notification and Enhanced Roadside Assistance, ensuring you’re always connected to help when you need it. Plus, enjoy extensive remote services, including starting your Solterra and monitoring the health of your vehicle. With SubaruConnect, your Solterra is empowered to do more than ever before.

Digital Key

Digital Key allows you to unlock/lock and start/stop your Solterra via the SubaruConnect mobile app. Once enabled, you can use your smartphone as your key for operating your Solterra.

Available with:
Remote Connect

Cloud Navigation

Cloud Navigation bring maps, personalization, and the SubaruConnect Intelligent Assistant together in the multimedia system. The system allows you to use voice-activated commands or the touchscreen to search for directions, find points of interest, and explore local businesses. Features of Cloud Navigation include route details, turn-by-turn guidance options, alternate routes, and views of live traffic. 

Available with:
Drive Connect

Multimedia

AT&T Wi-Fi Hotspot

Stay connected on the go with built-in Wi-Fi connectivity in select Subaru vehicles. With the 4G LTE Wi-Fi hotspot, passengers can stream and share their favorite content online. With support for multiple devices, everyone can enjoy streaming TV shows, movies, music, playing games, checking email, and more, right from the moment you start your Subaru.

SiriusXM

All SiriusXM-equipped new Subaru vehicles come with a four-month trial subscription. Select newer models are equipped with SiriusXM with 360L. With the SiriusXM trial subscription, get access to all your favorite entertainment from SiriusXM to enjoy in your vehicle. Outside the vehicle, use the SiriusXM app, which includes ad-free music and talk, sports, comedy, news, podcasts, and more. You can also unlock exclusives on the SiriusXM app that bring you closer to your favorite stars, artists, creators, and athletes.

Subaru Forester shown.

Packages & Trials

Packages & Trials

SubaruConnect services are grouped into packages so you can assemble the exact features you need to customize your Solterra experience. Whether you’re looking for extra protection on every drive, advanced navigation, or Wi-Fi connectivity, SubaruConnect can make all your adventures even better. 

Requires registration or subscription after trial (if applicable) and acceptance of Toyota’s Privacy Policy and Terms of Use.

Safety Connect provides extra confidence on every drive with features such as Automatic Collision Notification, Enhanced Roadside Assistance, and more.

Package features include:

  • Automatic Collision Notification
  • Emergency Assistance Button
  • Enhanced Roadside Assistance
  • Stolen Vehicle Locator

Trial for Premium, Limited, Touring, and Touring Onyx Edition trims

Up to 10-year trial included, 4G network dependent.

Experience advanced driving with Solterra Remote Connect. The suite of services includes Remote Start, Remote Climate Settings, and Charging Station Locator.

Package features include:

  • Digital Key
  • Guest Driver
  • Vehicle Status
  • Last Parked Location
  • Unlock/Lock
  • Remote Start
  • Climate Settings
  • Charge Management
  • Charging Station Locator

Trial for Premium, Limited, Touring, and Touring Onyx Edition trims

One-year trial included, 4G network dependent, $8/month after trial.

Keep your Solterra running like new with the Service Connect package. With the Vehicle Health Report and Vehicle Maintenance Notifications, it’s easy to stay on top of your Solterra service needs.

Package features include:

  • Vehicle Health Report.

Trial for Premium, Limited, Touring, and Touring Onyx Edition trims

Up to 10-year trial included, 4G network dependent.

Your Solterra will take you to some amazing places. Drive Connect will help you discover them with Cloud Navigation and the hands-free convenience of Intelligent Assistant.

Package features include:

  • Cloud Navigation
  • Intelligent Assistant
  • Destination Assistant

Premium trim

4G network dependent, $16/month after trial.

Trial for Limited, Touring, and Touring Onyx Edition trims

One-year trial included, 4G network dependent, $16/month after trial.

AT&T Wi-Fi Connect lets you and your passengers connect your devices so everyone can enjoy their favorite content while heading to the next adventure.

Package features include:

  • Wi-Fi Hotspot
  • Integrated Streaming

Trial for Premium, Limited, Touring, and Touring Onyx Edition trims

Free for 30 days or up to 3 GB trial included.

Learn more about features and pricing

SubaruConnect Features

SubaruConnect Features

Climate Settings

Drivers can remotely send preferred climate control settings to the Solterra. The Solterra will be climatized and ready for adventure. Drivers can also create a schedule to start their Solterra at a specific time. The Solterra will then start with their climate preferences already set.

 

Available with:
Remote Connect

Last Parked Location

Find your Solterra in a crowded parking lot by using the SubaruConnect mobile app to see your last parked location.

 

Available with:
Remote Connect

Remote Start

Start your Solterra from the SubaruConnect mobile app on your smartphone.

 

Available with:
Remote Connect

Unlock/Lock

Use the SubaruConnect mobile app to remotely lock or unlock the doors of your Solterra.

 

Available with:
Remote Connect

Emergency Assistance Button

If a medical emergency or other accident happens, press the SOS button. This will contact a SubaruConnect Customer Care Agent. The agent can direct necessary emergency services to the GPS location of your vehicle.  

 

Available with:
Safety Connect

Enhanced Roadside Assistance

Press the SOS button in the Solterra for non-emergency roadside assistance. Help can be sent to the GPS location of your vehicle.

 

Available with:
Safety Connect

Intelligent Assistant

Intelligent Assistant combines the native on-board assistant voice command functions with off-board cloud computing. The result is a natural and easy-to-use voice vehicle interaction experience. Intelligent Assistant allows you to control the multimedia system with voice commands. It also allows you to operate cloud navigation, integrated streaming, radio, phone, and climate. Simply say “Hey, Subaru” or “OK, Subaru” to get started.

 

Available with:
Drive Connect

Stolen Vehicle Locator

If your vehicle is ever stolen, a SubaruConnect Customer Care Agent will work with the police to help recover your Solterra using the GPS location. NOTE: A police report must be filed prior to contacting SubaruConnect Customer Care.

(866) 384-3574

Available with:
Safety Connect

Charge Management

Check the battery charge level on your Solterra or set up a charging schedule.

 

Available with:
Remote Connect

Charging Station Locator

Find charging station locations within the SubaruConnect mobile app.

 

Available with:
Remote Connect

Vehicle Health Report

View a real-time report of any issues with your Solterra requiring your attention.

 

Available with:
Service Connect

Vehicle Status

See the status of your Solterra vehicle’s doors, windows, odometer, and remaining charge all in the SubaruConnect mobile app.

 

Available with:
Remote Connect

Automatic Collision Notification

Automatic Collision Notification will alert a SubaruConnect Customer Care Agent 24/7/365. The agent will then promptly communicate via the speakers in your Solterra and alert the appropriate first responder.

 

Available with:
Safety Connect

Guest Driver

The primary account owner will receive alerts when guest drivers exceed the preset speed limit, violate a curfew, or exceed the set total miles driven.

 

Available with:
Remote Connect

Cloud Navigation

Cloud Navigation brings maps, personalization, and an Intelligent Assistant together in the multimedia system. The system allows you to use voice-activated commands or the touchscreen to search for directions, find points of interest or explore local businesses. Features provide route details, turn-by-turn guidance options, alternate routes, and views of live traffic. 

 

Available with:
Drive Connect

Destination Assistant

Connect to a live agent 24/7 who can provide you with directions through your Solterra navigation to an address or point of interest such as a restaurant, hotel, or charging station.

 

Available with:
Drive Connect

FAQs

Frequently Asked Questions

Find answers to common questions about SubaruConnect subscriptions, the SubaruConnect mobile app, and how to update your Solterra SUV’s systems.

SubaruConnect is the shared name for the infotainment system, the telematics system, and the mobile app, providing a seamless experience for Solterra owners whether driving or away from the vehicle.

SubaruConnect provides you with connected safety, security, and convenience features for your Solterra SUV. SubaruConnect uses a nationwide AT&T 4G LTE cellular network (where available) and is highly integrated with your smartphone device by leveraging the SubaruConnect mobile app. 

With SubaruConnect, you can:

  • Receive automatic emergency assistance in the event of a collision
  • Receive assistance in the event your vehicle is stolen
  • Remotely access vehicle features
  • Monitor the status of your vehicle’s health
  • Use cloud-based navigation services and have access to an Intelligent Assistant

Solterra owners will use the SubaruConnect mobile app, which is available in Apple and Google app stores. Only a Solterra vehicle identification number (VIN) can be used in the SubaruConnect mobile app. All other Subaru models will continue to use the MySubaru mobile app.

If you own a Solterra and another Subaru model, you will use two different apps for their connected services: the SubaruConnect mobile app for your Solterra and the MySubaru mobile app for your other vehicle(s).

SubaruConnect is an opt-out service as opposed to MySubaru Connected Services packages, which are opt-in. Certain system functions are active and operational once the vehicle is started for the first time. To activate all of the SubaruConnect services, you will need to download the SubaruConnect mobile app, pair your smartphone with your Solterra from inside the vehicle, create a user profile, and complete the registration process.

To determine phone compatibility with the SubaruConnect mobile app, please refer to the Apple or Google app stores.  

Here are the steps for registration:

  • Sit in the Solterra vehicle.
  • Follow the directions on the head unit.
  • Enter your mobile phone number.
  • A message will be sent to your mobile phone with a link to download the SubaruConnect mobile app from the Apple or Google app stores. (device-dependent).
  • Once you have downloaded the app, open it and create your SubaruConnect account.
  • Within the app, follow the instructions provided onscreen to add the vehicle by scanning the in-vehicle QR code located on the head unit or by requesting and entering the code manually.
  • Follow the instructions within the SubaruConnect mobile app to complete user profile creation.
  • Accept the Master Data Consent and Subaru Service Connect Communication terms to start using Connected Services.
  • You will also be prompted to pair your phone to the vehicle via Bluetooth and you can choose to connect your device to the vehicle via Bluetooth and set up Apple CarPlay/Android Auto.
     

To check if your Subaru Solterra is eligible for any software updates, please visit https://www.toyota.com/firmware-updates/subaru/us/en/home.

 

 

SubaruConnect is an opt-out service, meaning that certain system functions by default are turned on automatically. If you want to opt out of all Connected Services, you can do so within the SubaruConnect mobile app by pressing the in-vehicle SOS button, or by calling a SubaruConnect Customer Care Agent at (866) 384-3574.

Support

Support

Whether you need roadside assistance or have questions about your SubaruConnect subscription, help is just a call or a click away.

SubaruConnect Customer Care

If you have any questions about SubaruConnect or need help with your subscription, live agent assistance is available 24/7. 

If your vehicle is ever stolen, a SubaruConnect Customer Care Agent will work with police to help recover your Solterra using the GPS location. Please note, a police report must be filed prior to contacting SubaruConnect Customer Care.

Subaru Roadside Assistance

We’re here when you need us. Call for jump-starts, tows, tire changes, and more.

SubaruConnect Mobile App

Access all of the remote services and convenient features of SubaruConnect with its intuitive and exclusive mobile app. It makes your phone the perfect companion for your Solterra. And best of all, you can start your subscription quickly, easily, and right in the app. Active subscription to SubaruConnect is required to use the app.

Vehicle Resources

You can find SubaruConnect information and guides, Bluetooth® pairing instructions, answers to frequently asked questions, and more.

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