Frequently Asked Questions

SubaruConnect is the shared name for the infotainment system, the telematics system, and the mobile app, providing a seamless experience for Solterra owners whether driving or away from the vehicle.

SubaruConnect provides you with connected safety, security, and convenience features for your Solterra SUV. SubaruConnect uses a nationwide AT&T 4G LTE cellular network (where available) and is highly integrated with your smartphone device by leveraging the SubaruConnect mobile app. 

With SubaruConnect, you can:

• Receive automatic emergency assistance in the event of a collision
• Receive assistance in the event your vehicle is stolen
• Remotely access vehicle features
• Monitor the status of your vehicle’s health
• Use cloud-based navigation services and have access to an Intelligent Assistant

Solterra owners will use the SubaruConnect mobile app, which is available in Apple and Google app stores. Only a Solterra vehicle identification number (VIN) can be used in the SubaruConnect mobile app. All other Subaru models will continue to use the MySubaru mobile app.

If you own a Solterra and another Subaru model, you will use two different apps for their connected services: the SubaruConnect mobile app for your Solterra and the MySubaru mobile app for your other vehicle(s).

SubaruConnect is an opt-out service as opposed to MySubaru Connected Services packages, which are opt-in. Certain system functions are active and operational once the vehicle is started for the first time. To activate all of the SubaruConnect services, you will need to download the SubaruConnect mobile app, pair your smartphone with your Solterra from inside the vehicle, create a user profile, and complete the registration process.

To determine phone compatibility with the SubaruConnect Mobile App, please refer to the Apple or Google app stores.  

Here are the steps for registration:

• Sit in the Solterra vehicle.
• Follow the directions on the head unit.
• Enter your mobile phone number.
• A message will be sent to your mobile phone with a link to download the SubaruConnect mobile app from the Apple or Google app stores. (device-dependent).
• Once you have downloaded the app, open it and create your SubaruConnect account.
• Within the app, follow the instructions provided onscreen to add the vehicle by scanning the in-vehicle QR code located on the head unit or by requesting and entering the code manually.
• Follow the instructions within the SubaruConnect mobile app to complete user profile creation.
• Accept the Master Data Consent and Subaru Service Connect Communication terms to start using Connected Services.
• You will also be prompted to pair your phone to the vehicle via Bluetooth and you can choose to connect your device to the vehicle via Bluetooth and set up Apple CarPlay/Android Auto.
   

To check if your Subaru Solterra is eligible for any software updates, please visit https://www.toyota.com/firmware-updates/subaru/us/en/home.

SubaruConnect is an opt-out service, meaning that certain system functions by default are turned on automatically. If you want to opt out of all Connected Services, you can do so within the SubaruConnect mobile app by pressing the in-vehicle SOS button, or by calling a SubaruConnect Customer Care Agent at (866) 384-3574.