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Our Commitment to Your Privacy
Subaru respects your personal information. We hope this Privacy Hub will help you better understand how we collect and process your personal information and what options are available to you to manage your data.
First, no vehicle-generated data is transmitted to Subaru unless you enrolled your vehicle in a Subaru Connected Services subscription. Second, if you are a Subaru Connected Services subscriber, you can change certain data-collection options in the MySubaru app or cancel your subscription at any time to stop all data collection. Third, you can request deletion of your data at any time by clicking here.
Attention Solterra drivers: Any data collected from the Solterra is subject to different terms and conditions and privacy practices, which can be found here.
Thank you for being a valued Subaru customer.
Privacy Rights
Certain states give their residents some or all of the following privacy rights requests:
- Right to Know
- Right to Opt Out
- Right to be Forgotten
- Right to Limit the Use of Sensitive Information
- Right to Correct
- Right to Appeal
Subaru has extended these rights to all customers regardless of where they reside. You can submit a request to exercise these rights by clicking on the link below.
Privacy Policies
Subaru collects, uses, shares and endeavors to protect your personal information. Information regarding how we do this, including state-specific information where applicable, is contained in our Privacy Policies. You can view these policies by clicking the link below.
Opt In – Data Sharing and Sales
If you have previously opted out of allowing Subaru to sell and/or share your personal information, but would now like to allow Subaru to sell and/or share your personal information, you can opt in to consent to this by submitting a General Request through the link below.
Cookie and Ad Preferences
Subaru uses cookies to improve the quality of your visit to our site, enhance site performance and help you get to what you want or where you want to go both faster and simpler. Some of these uses may be considered a “sale” or “sharing” under certain state laws. You can view and change these preferences by clicking the link below, making your selections, and clicking “Confirm My Choices.”
Communication Preferences
From time to time, Subaru sends you communications to provide you with certain opportunities, goods, services and more. You can set your communication preferences through your MySubaru account by clicking the link below. All users may also opt-out of receiving marketing emails and newsletters at any time by using the opt-out link located at the bottom of our emails.
How to Submit a Request to Terminate Access to Connected Vehicle Services
To complete a disconnect request you must provide the Vehicle Identification Number (VIN) and proof of the driver’s legal possession of the vehicle, which may be established by:
- Vehicle title showing you as the owner
- Vehicle title paired with a lease agreement in your name
- A court order awarding you sole possession or ownership of the vehicle
- Proof of marriage to the owner of the car at the time the car was purchased or leased
- Other proof as determined by the commissioner of motor vehicles in conjunction with the office for the prevention of domestic violence
In addition, you must submit a written attestation that you are a victim of domestic violence.
After you have gathered all the required documentation, please contact us at 1-800-782-2783 for further instructions.
Feel free to call us at 855-753-2495 and we can look that up for you. You can also tell by looking on the MySubaru App in the Subscriptions section. Also, if you did enroll in connected services, then you would have received an enrollment email and invoice from us when you first subscribed to the services.
Subaru will collect vehicle maintenance and diagnostic data; vehicle status data, which may include geolocation data; and data used to carry out user-initiated events, such when you perform a MySubaru Remote command or press the in-vehicle SOS Emergency Assistance button. Please see the Vehicle Privacy Policy for a more detailed list of the data collected.
Please see our Vehicle Privacy Policy for complete information on how connected services information is shared.
If you are a current connected services subscriber seeking a quote for insurance, then Subaru will share only your odometer data and only after you provide your direct authorization to the insurance company to access this data. This may be used by your insurance company to make automated decisions regarding your premium. We do not share data with insurance companies unless you provide express consent to those insurance companies.
Yes, your car will still work. If you cancel connected services, then you will no longer receive connected vehicle features such as Automatic Collision Notification, Enhanced Roadside Assistance, Stolen Vehicle Recovery, or the convenience of remote services. But your car will otherwise operate as normal and you will continue to receive the safety benefits provided by EyeSight, which include Advanced Adaptive Cruise Control, Lane Departure & Lane Sway Warnings, Pre-Collision Breaking, and Pre-Collision Throttle Management, and Subaru’s DriverFocus system. In addition, you will still enjoy many convenience and entertainment options available with Subaru vehicles, such as in-vehicle navigation, SiriusXM Radio, Apple CarPlay, and Android Auto.
Complete the web form found here. You can also call us at 1-800-SUBARU3.
Safety is Subaru’s top priority. If connected vehicle services are creating a risk to you or your loved ones as a result of a domestic abuser, then please call the Subaru Customer Advocacy Department at 800-782-2783. We will disconnect remote access to the vehicle. (Please note that additional documentation may be required.)
Please go to Subaru.com and scroll down to “Cookie and Ad Preferences.”
Go to Customer Support | Subaru or call us at 1-800-SUBARU3.
