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- Why Subaru
When you compare Added Security mechanical coverage to the competition, Non-Subaru extended service agreements have the simple goal of being profitable to the seller. Subaru, on the other hand, stands behind the Added Security program because our goal is to ensure that your ownership experience makes you want to buy another Subaru. If a covered component breaks, our Subaru-trained technicians will fix it. And as with your original Subaru warranty, we use only new or Subaru re-manufactured parts — not “like” or used parts.
Wear and Tear: the importance of fine print.
With Added Security, Subaru will cover parts that fail to perform as originally intended when they were manufactured. And unlike other plans, Subaru’s does not exclude wear and tear of covered components (e.g., low engine compression, or excess oil consumption due to worn engine components); consequential damage to other components (e.g., brake caliper repairs requiring new brake pads); struts and constant-velocity joints (even torn CV boots are covered). With Added Security, we’ll repair covered components until 100,000 or even 120,000 miles, depending on the plan you select.
Covers major parts, including engine, all-wheel drive (AWD), transmission, towing and car rental.
Various Plans To Suit Your Driving Needs
Many plan options up to 8 years, 120,000 miles and 10 years, 100,000 miles.
Towing and Rental Benefits
During covered repairs, you will receive towing and rental car reimbursements.
Includes wear and tear, onboard computers and other items often excluded from service agreements.
Includes Classic Plan coverage plus air conditioning, electrical, steering, front suspension, brakes and more.
Increase your Subaru’s resale value with plans up to 8 years, 120,000 miles and 10 years, 100,000 miles.
Genuine Subaru Parts
Repairs are made with genuine Subaru parts by factory trained Subaru technicians. With Added Security, we do not require the use of non-Subaru parts or “used” parts, no matter how many miles are on your Subaru.
$0 or $100 deductible options available.
Extended Service Basics
1. What is the most important thing I should know about an extended service agreement?
It is important to know the company that is promising to pay you if your car breaks down. An agreement is only as good as the company that backs it. Some retailers offer service agreement products other than the Subaru plan. For example, you can purchase Subaru Added Security® (the only extended service agreement backed by Subaru of America, Inc.) or an extended service agreement backed by an independent insurance company, which could be mistaken for Subaru-backed protection. Be careful when considering independent plans. Here are some facts about independent companies:
2. What is an extended service agreement?
It is an agreement between you and the provider, who promises to pay for specified repairs of mechanical failures during the agreement term (less a deductible, if any). It may also be referred to as an extended warranty or vehicle service agreement. Here are some key definitions to help you when selecting a plan:
3. Do I really need an extended service agreement?
An extended service agreement is an important option. With the high technology built into today’s cars, repair costs have risen dramatically and will continue to do so. With just one major after-warranty repair, the agreement could easily pay for itself. Subaru is proud of its reputation for reliability and superior engineering. However, anything mechanical could eventually require repairs.
4. Is there any benefit to taking advantage of an extended service agreement opportunity while a car is still under warranty?
As with any product, service agreements are subject to inflationary price increases. By purchasing one now, you can lock in at today’s cost. In addition, if you take advantage of Subaru Added Security at the time of vehicle purchase, you can include the cost in your monthly finance or lease payment. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you are traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service and lost key retrieval. It can also include computerized trip routing for up to 7 years.
5. Why is a Subaru-backed extended service agreement the best choice?
Subaru views a service agreement as an investment in customer satisfaction rather than as a profit maker. We know a satisfied customer will likely be a repeat car buyer. Independent providers/insurance companies have no investment in your next car purchase. This philosophy really makes a difference in the quality of their service agreement product — even more important, when it comes to honoring your claims.
1. What does an Added Security® extended service agreement cover?
You may choose from two different levels of coverage:
Classic plans cover nearly 1,000 parts in all major component areas, including engine, transmission, drivetrains, front suspension, steering, brakes, electrical, cooling and fuel systems and air conditioning. They also provide towing and rental car reimbursement for covered repairs.
Gold Plus plans include all Classic plan coverage plus hundreds more parts. In fact, they provide essentially the same bumper-to-bumper coverage as the basic factory warranty. Only a few maintenance items and body parts are not covered. The Gold Plus plan also reimburses for lodging and meals when a breakdown interrupts your out-of-town travel and provides 24-hour emergency roadside assistance*, $100 allowance for “Sign & Drive” dispatched towing, jump start, tire change, gasoline delivery, locksmith service, computerized trip routing, retailer locator service and travel assistance.
2. Does Subaru also have a maintenance plan?
Yes, you can choose the maintenance plan best for you:
These plans are especially attractive if you lease your Subaru. You can include the cost in your lease payment. Then with the maintenance plan, your only auto expense may be at the gas pump! And the roadside assistance package is included at no extra cost and does the following:
3. What other benefits do Added Security agreements include?
To research details of Subaru’s extended service agreement plans, and alternatives sometimes offered to Subaru owners, click on Subaru Plans vs. Some Other Plans. When you are ready to shop for the best extended service agreement for your new Subaru, click on Extended Service Agreement Comparisons. Then print the handy comparison form to use as a reference when discussing service agreement details with your retailer or financing institution.
|Subaru Plans vs. Some Other Plans|
|Agreement Provisions||The Subaru Plans||Some Other Plans*|
|Wear and tear||Fully covered||Often excluded from coverage|
|Heads and engine blocks||Fully covered||Only covered if damaged by internally lubricated part|
|Cause and effect||Fully covered||Often excluded from coverage|
|CVJ boots||Fully covered||Often excluded from coverage|
|MacPherson struts||Fully covered||Cover MacPherson housing only|
|Replacement parts||Genuine new or remanufactured Subaru parts||Parts may be used, rebuilt or generic|
|Claim administration||Factory Trained Subaru Technicians||Administrator’s personnel|
|Obligor||Subaru of America, Inc.||Retailer or insurance company|
|Rental car reimbursement||$40 per day, up to $200||May provide less coverage or none at all|
|Towing reimbursement||Up to $100 per day||May provide less coverage or none at all|
|Trip interruption||$500, if 50+ miles from home||If available, may be $200 if 100+ miles from home|
|Roadside assistance||$100 dispatched towing, locksmith, gas delivery, tire change, battery jump, on-site minor repair, trip routing, lost key return||Availability and benefits vary or may be offered for an additional charge|
|Deductible||If applicable, one per repair visit, regardless of the number of parts repaired||One per component repaired|
|Surcharges||Turbo||4WD, AWD, high-tech, electronics, seals and gaskets|
|*Based on comprehensive marketing research of typical extended service agreement providers.|
How to Be a Smart Shopper
To be sure the extended service agreement you buy will do what you need it to, make sure it is a genuine Subaru product. Ask to see an actual sample of the agreement and read it carefully. Reputable companies will be happy to provide one to you. Do not be misled by fancy brochures.
|Extended Service Agreement Comparison|
|Added Security®||Other Plans|
|Is the extended service agreement you are considering a genuine Subaru product backed by Subaru of America?
Subaru Added Security is the only extended service agreement backed by Subaru of America, Inc.
|Does it cover wear and tear?
It does not if it specifically excludes “low compression or gradual reduction in operating performance.”
|Does the agreement define the term “breakdown” as “the failure of a part to work as it was designed to work in normal service?”
If it specifies “defect in materials or workmanship,” it does not cover wear and tear.
|Does it cover cause and effect?
A repair of a non-covered part due to the failure of a covered part.
|Does it cover constant velocity joint boots?
Ask about other “exclusions” that will not be covered by the agreement.
|Is rental car reimbursement available if the service department has to keep your car overnight?
Many programs require that the labor for the repair exceed 8 hours to qualify for more than 1 day of rental coverage and allow only 2 days for parts delay.
|Are only genuine Subaru replacement parts used for repairs?
Some non-Subaru plans allow the use of used parts.
|Will you be charged just one deductible each repair visit?
Many programs charge a deductible for each component that needs repair, even if it is in the same repair visit.
|Are AWD, high-tech components, onboard computers, seals and gaskets included in the base price?
Many programs charge extra to cover these items.
Questions to Ask Yourself:
Who do I want to be responsible for protecting me against unexpected repair costs?
Subaru cares about you!
Frequently Asked Questions
What vehicles are eligible for Added Security®?
Added Security was created exclusively for Subaru vehicles. Any Subaru model that is still covered under Subaru of America’s basic warranty is eligible for Added Security unless the vehicle is used commercially or is equipped with a snowplow.
What is the cost of an Added Security plan?
Plan costs vary depending on the terms of the plan (e.g., length of coverage, deductible amounts, etc.). Your local Subaru retailer will be in the best position to give you specific pricing for all of the available plans.
How long does the service agreement coverage last?
You can select the length of coverage that best suits your needs. You have a choice between eight different plan terms. You can even choose a plan that covers your Subaru until it is 10 years old or has accumulated 100,000 odometer miles, whichever comes first. The plan term is calculated from the start of the factory warranty and at 0 miles.
What should I do if I have a mechanical breakdown?
Try to get your Subaru back to your Subaru retailer, unless further damage would result from driving it. Otherwise, you can call our toll-free claims number for assistance. Added Security is honored throughout the United States and Canada.
What should I do if I need roadside assistance?
If your plan includes roadside assistance coverage, Cross Country Motor Club will send you a separate package that will provide a 24-hour toll-free emergency number to call, as well as detailed information about the many other services available to you.
Will I have to pay a deductible?
No! You can choose a plan with a zero deductible. However, plans are available with a $50 or $100 deductible — the amount is up to you.
What if I sell my Subaru before the Added Security coverage expires?
To enhance resale value, you can transfer any remaining coverage to a subsequent owner for a small service fee. Or, if you prefer, you can cancel your coverage and apply for a prorated refund.