We’re committed to making the world a better place. About the Love Promise
The Subaru Love Promise is our vision to show love and respect to all people at every interaction with Subaru.
Together with our retailers, we are dedicated to making the world a better place.
We believe in being a positive force in the communities where we live and work, not just with donations from initiatives like the Subaru Share the Love® Event, but with actions that set an example for others to follow.
We believe in building lifelong relationships with our customers, earning their trust and exceeding their expectations by providing customer service with integrity and compassion.
It's our aim to spread the Love Promise as far as possible. That's why we work with a diverse range of organizations. Many of them fall under one of these areas of focus.
Loving the environment means more than loving the great outdoors. It means working to preserve it.
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We should all have a chance to lead a healthy life. We're aiming to give as many people that chance as we can.
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In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.
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It's our goal to make the pursuit of knowledge available to as many minds as possible.
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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.
See HowEvery month, we nationally recognize the most inspiring stories from hundreds of Subaru retailers across the country who strive to support our Love Promise Community Commitment. Our retailers are continually making positive changes in the communities where they live and work, so visit regularly to see which new stories made our monthly highlights.
Crews Subaru
At Crews Subaru, the best opportunity is the opportunity to be of service to others.
In the 12 years since their founding, they’ve dedicated their time and efforts to 36 charities and initiatives throughout the community, contributing over $1.1 million in donations.
Committed to the community.
Building decade-long relationships with the American Red Cross, Ronald McDonald House, Charleston Animal Society, Meals on Wheels, and their local parks and recreation center, Crews Subaru has proven that time is no constraint on the dedication to service. Each year, they aim to not only strengthen their relationships in the community but to build new ones.
Committed to going above and beyond.
During the height of the pandemic, Crews Subaru was more than willing to step up. They were the first auto retailer in South Carolina to open their doors for the American Red Cross, hosting 13 blood drives and helping them save an estimated 1,500 lives. For their extensive efforts, they were awarded #1 Automotive Blood Drive Location, not only in South Carolina but the entire U.S.
They didn’t stop there. Inspired by Subaru of America’s partnership with Feeding America,® Crews Subaru teamed up with the Lowcountry Food Bank. The initiative distributes 2 million pounds of food a month across 10 coastal counties. During the first year of their partnership, Crews Subaru raised $16,000 and collected 3,000 pounds of food. This year, they upped their game by committing to a long-term partnership and raising $50,000 as a Subaru Feeding America partner.
Committed to customers.
For the Bouchard family, Subaru isn’t just a brand. They’re family. When Mrs. Bouchard went into labor in the front seat of their Subaru Ascent, Crews Subaru was ready to offer support. While they were able to deliver their baby without issue, the same couldn’t be said for their Ascent. The truck suffered from a few cosmetic damages caused by the birth of their baby boy and a minor accident along the way. After hearing their story, Crews Subaru covered the repairs entirely, nearly
$3,000 in damages. Their dedication to excellent customer service doesn’t end with the Bouchards. Their devotion to their customers has earned them the Customer Commitment Award from 2018-2020 and the Stellar Care Award from 2013-2017.
His Namesake, His Role Model
When Robert Crews sees the sign on the dealership building every morning, it’s not his name he sees. It’s his father’s. Throughout his life, his father was continually giving back and supporting those around him. And while Robert thinks his dad would be proud, he’d be even more proud of the good that Robert and his team do in the community.
At Crews Subaru, it’s an honor and a passion to help others. In recognition of their commitment to service and excellence, we award Crews Subaru the 2021 Subaru Love Promise Retailer of the Year Award.
Love. It’s what makes Subaru, Subaru.
These awards nationally recognize Subaru retailers who show noteworthy commitment to their customers, their communities, or in some cases, even both.
This award celebrates Subaru retailers who demonstrate excellence in all areas of customer-focused performance and go to great lengths to make everyone feel welcome.
Only elite Subaru retailers who exhibit remarkable dedication to both pillars of the Love Promise — exceptional service to their customers and extraordinary work in their communities — can earn this award.
This award highlights retailers who have embraced our culture of making the world a better place while strongly supporting passions and causes in their local communities.
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