Owner's Manuals

Warranties

Look up your vehicle year's warranty and learn about its duration, when it applies, and what's covered.

What is SUBARU STARLINK?

SUBARU STARLINK is your in-vehicle technology that provides hands-free connectivity, entertainment, and the security you need to keep you and your vehicle safe. There are two ways to connect using your smartphone:

  • Entertainment services can be accessed via the SUBARU STARLINK Mobile App
  • STARLINK Safety Plus & Security Plus Remote Services can be accessed via the MySubaru Mobile App

 

If your vehicle is STARLINK Safety Plus & Security Plus enabled, you can connect with a STARLINK Customer Care Advisor via your SOS or i-buttons on your overhead console.

What do the buttons on my overhead console do?

The SUBARU STARLINK buttons:

  • Provide access to a SUBARU STARLINK Customer Care Advisor
    • Pressing the red SOS button connects users with a live advisor who can provide emergency assistance
  • Provide access to Subaru Roadside Assistance.
    • Pressing the blue i-button connects you to Subaru Roadside Assistance.

Will the MySubaru App use my smartphone connection to provide me emergency assistance?

SUBARU STARLINK is an embedded system, which means that you will be able to use both SOS and i-button functions without the use of your smartphone. However, all STARLINK Remote Access features do require using your smartphone or MySubaru.com to access remote services.

Why do I need to download the mobile apps to my smartphone? What is the difference between the SUBARU STARLINK App and MySubaru App?

Downloading either the SUBARU STARLINK App or MySubaru App allows you to bring content from your smartphone into your vehicle, while keeping your hands on the wheel and your eyes on the road.

 

The SUBARU STARLINK App is your link to SUBARU STARLINK in-vehicle technology that offers cloud services via your smartphone and cellular network. It provides hands-free connectivity and entertainment for your next adventure.

 

The MySubaru App allows you to stay in touch with your Subaru, and access remote services, user preferences, diagnostic alerts and other great features enabled by your subscription of STARLINK Safety Plus & Security Plus services.

What are the STARLINK Safety Plus and STARLINK Safety Plus & Security Plus packages?

STARLINK Safety Plus gives you peace of mind in case an emergency occurs when you are out on the road.

STARLINK Safety Plus & Security Plus adds STARLINK Remote Services like Remote Lock/Unlock, Stolen Vehicle Recovery and Remote Vehicle Locator giving you an added security of knowing that someone is there to help if you need it.

How does Enhanced Roadside Assistance work?

Pressing the blue i-button enables your Enhanced Roadside Assistance working in conjunction with your vehicle's Subaru Roadside Assistance coverage 24/7/365. No matter where you are, your STARLINK Customer Care Advisor will know your exact GPS location and will be able to send help.

What is the Monthly Vehicle Health Report?

Once a month, SUBARU STARLINK will email you a report on the status of your key vehicle systems. A link within the email will take you to MySubaru to view the report in full so you can always be aware of your vehicle’s health.

What do I do if I forgot or want to update my PIN?

Log-in to MySubaru and click on the STARLINK Access tab, select "STARLINK Profile".

How do I contact a SUBARU STARLINK Customer Care Advisor?

If you have any questions about SUBARU STARLINK, please call a STARLINK Customer Care Advisor at 1-855-753-2495.

What smartphones are compatible with the MySubaru mobile app?

Please go to www.Subaru.com/STARLINK check back often as the list of supported devices will change.

How does Stolen Vehicle Recovery work with local law enforcement to help recover my Subaru vehicle?

If your Subaru vehicle is stolen, please file a stolen vehicle report with your local law enforcement department immediately. The SUBARU STARLINK Customer Care Advisor will need a police report number to help your local law enforcement department find the location of your vehicle.

How do I change my notification emails or phone number?

Log-in to MySubaru.com, select your vehicle and click on "STARLINK Preferences" under STARLINK™ Access menu. You can modify the notification to be one of the following; phone, email or text. Additional phone numbers can also be added.

What kind of warranty coverage does SUBARU STARLINK have?

SUBARU STARLINK equipment is covered under the 3-Year/36,000-Mile New Vehicle Limited Warranty.

EyeSight®

Safety

Aha

FAQs

Why does my audio system switch to Aha automatically?

When your phone is connected (or synced) to the audio system and the Aha application is running on your phone, the system is designed to start up Aha automatically. In order to prevent this from happening, simply turn off the Aha application on your smartphone.

The display and sound coming from my audio system do not match. What's wrong?

There may be a problem with the communications or server environment synchronization. Try switching out of Aha mode, and switching back in at a later time when a better cell data connection is available.

Not all of my Aha 'preset stations' show up on my audio system screen. What's wrong?

A maximum of 25 Aha preset stations are displayed on the Subaru audio system screen. You can change the order of your Aha preset stations within the application itself on your smartphone. Simply press the 'Menu' button, and press 'Edit Presets' to change the priority order of preset stations within Aha.

Some Aha application functions, like Facebook and Twitter feeds, are not working on my audio system. What can I do?

You will need to login to 3rd party services like Slacker, Facebook, and Twitter in order for some preset stations to operate properly. This must be done within the smartphone application itself, and cannot be done from your navigation screen. Please disconnect your smartphone from the vehicle, enter the application, and login to those services that are not working (while the vehicle is parked, or not running).

I was running the Aha application, and then switched to another audio source - will my cell data plan continue to accrue data usage because Aha is still running on my phone?

Some functions within the Aha application will continue downloading data, even when you are not actively running Aha as an audio source (podcasts, for example will continue to download until all content is completed for that episode). If this is an issue, please pull over at a safe time/place and stop the Aha application on your smartphone while the vehicle is parked or not running. Stopping the Aha application (assuming all other smartphone applications are not currently running) will resolve any further data downloads by the application.

I got an error message, or the Aha application turned off suddenly during use. What should I do?

The Aha application requires a reliable cell data connection with your smartphone, and like other software applications can sometimes experience conflicts with other applications running on your device. Pull over at a safe time/place, park the vehicle, and try restarting the application. If this does not work, try rebooting the smartphone device. Also check your cell data coverage to ensure you have a good signal. If you do not, the Aha application may not work properly.

I cannot access some content on Slacker stations within my Aha application presets. What's going on?

Slacker has both free and subscription-based content. Non-subscribers may not be able to access all content on Slacker stations within the Aha application. Please refer to Slacker's website:http://www.slacker.com/support/ for more information.

How do I navigate to location-based POIs (Points of Interest) within the Aha source interface?

When you select a specific POI (Point of Interest) within the Aha source environment, you can send the address of that POI to your navigation system as a quick destination. Please see the Aha Owner's Manual Supplement for more information.

How do I access location-based stations, like 'Hungry', 'Coffee', or 'Hotels'? They are not listed in my presets within the Aha smartphone application.

Location-based stations are listed as preset stations within the Aha source environment on your audio screen. You can ensure they are within your Top 25 preset stations by editing station priority within the Aha application on your smartphone.

Why isn't my screen data displayed, even though I am getting audio playback of Aha content?

Data shown on your Subaru audio screen depends on the cell data signal you are receiving, as the data is coming to your smartphone, then to the audio system over Bluetooth® audio protocol inside the car. If you do not have an adequate cell data signal, sometimes audio playback will occur without a graphic or station picture shown. You may want to switch to another audio source until you have an adequate cell data signal.

I get an error message of "Please make sure the Aha application is running on your mobile device." What’s going on?

The Subaru audio system requires the Aha application to be running in order to activate Aha as a source in your vehicle. Once the Aha application is running on your smartphone device, the Aha source should be active on your navigation audio screen display.

I get an error message of " Aha Communication Error - Please check Owner's Manual." What’s going on?

If the Subaru audio system receives incorrect data from the Aha application, there is no response from the smartphone device while the application is actively running as a source, or a Bluetooth® communication error with an Android device occurs, this message may appear. In this case, make sure you pull over at a safe place/time, park the vehicle and try restarting the application. You may also need to re-sync your Bluetooth® connection if this is an Android device. If restarting the Aha application does not work, you may need to reboot your smartphone device. Consult the Aha Owner's Manual Supplement for more information.

I get an error message of " Aha™ Server Error - Please check connection or reception" or " Aha Server Down - Please try again later." What’s going on?

If you receive this type of message, communications with the Aha application server are experiencing difficulty. You may temporarily not be able to use the Aha source in your Subaru vehicle at that time. Switch to another audio source, and try using the Aha source/application at a later time. Consult the Aha Owner's Manual Supplement for more information.

Why does it sometimes take time for music/content playback to occur when I switch to iPod® mode (iOS devices) or BT Audio mode (Android or iOS devices) when switching from Aha audio source mode?

These sources all depend on the speed/type of processor & memory in your smartphone or audio device. In some devices, switching sources may cause a delay before playback occurs due to device processing capability.

What do I do if my Android smartphone connects to my Subaru audio system, but the Aha source environment won't automatically work?

There are many different brands and types of Android smartphone devices on the market today. Many have slightly different feature sets and functionality. You may need to manually start the Aha application on your smartphone, depending on what features your smartphone maker supports.

Why does my Android smartphone device sound sometimes break up or become interrupted during playback?

Audio over Bluetooth® wireless protocol can sometimes be interfered with, particularly if the device is 'visible' and trying to connect with other devices. This may be due to your smartphone device specification(s), and is not an issue with your Subaru audio system.

Why doesn't the Aha application environment play, even though I got a message from the Subaru audio system saying it was connected?

When you receive a message "Confirmed connection with the mobile telephone" is displayed on your Subaru audio system, it is possible that Bluetooth® streaming audio may not be connected. It is necessary for Bluetooth® streaming audio to be connected in order to operate the Aha application environment properly (Android devices). Please select "Bluetooth® --> Connect Phone/Audio Device" from the "Info" menu, and adjust your Android device Bluetooth® preferences as necessary to connect your smartphone device properly. Please see the Subaru Navigation System Owner's Manual for more information on how to properly connect your smartphone device's Bluetooth® audio streaming capability.

My smartphone device will not forward POI (Point of Interest) addresses within the Aha application environment to my Subaru navigation system. What can I do?

Activate the phone address forwarding setting on your smartphone device. Refer to the details in your smartphone or device Owner's Manual for instructions on how to do this.

The Aha application "lock" screen is not showing on my smartphone device - what's going on?

A problem may have occurred in the communication between your smartphone device, and the Aha server. Please close and restart the Aha application once the car is stopped, and in park at a safe and appropriate place/time.

Why does my Android smartphone device operate slightly differently than my friend's/spouse's Apple® smartphone device when operating the Aha application in my Subaru?

Android and Apple® devices utilize different protocols, requirements, hardware, and connection methods in order to get the Aha application data into your Subaru audio system. Therefore, there may be differences in connection/operation performance of the unique operating systems, as well as devices that utilize the same operating systems.

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