It's often frustrating. You try to arrange a service or maintenance appointment, and your dealer is all booked up. Dealers are trying to meet the challenge by extending their hours, opening service operations on Saturdays and building stand-alone service-only facilities, but it still can happen. Here are some tips to help you avoid appointment disappointment:
- Plan ahead. If you know you are going to reach a service milestone soon, call and set the appointment at your convenience before you are on top of it.
- Avoid trying for an appointment before "travel holidays." Many people will try to get that last-minute service done before going on a cross-country trip to Grandma's for Thanksgiving (or another major holiday). It's typically a tight time for your dealer.
- Be aware of seasonality. The first big cold snap or the first heat wave of the year often brings a rush to the dealership for seasonal service.
- If possible, be flexible. If a dealer can't take you in the morning, how about afternoon or evening? If not a weekday, are Saturday hours available? Sometimes dealers have appointment cancellations. Can the Service Manager call you on short notice if there's an opening? Ask how long the service will take to determine whether you should wait or leave the vehicle and arrange other transportation.