- Vehicle Recalls
- Roadside Assistance
Subaru collects and uses the information you provide to us. We may also obtain information about you from outside sources and may combine it with the information you provide to us. For example, we may obtain commercially available demographic information about you from third parties, get device ID information from mobile applications or advertisements or purchase e-mail or similar lists from third parties for advertising and marketing purposes. As a general matter, we may use or share your Personal Information where it is necessary for us to complete a transaction or do something that you have asked us to do. We may also use this information for our internal research purposes as we develop our products and services. We may use Personal Information and data collected for our advertising or marketing purposes including on other websites or media and we may communicate with you to provide you with information we think may be of interest to you. We do not collect "sensitive" information from or about you, such as your financial or health information.
If you make a request for information, for example, we might need to provide your name, mailing address, or email address to one of our retailers or a service provider with whom we have a relationship so that they can help us respond to you.
Specifically, we collect and use information from you in certain ways including:
Processing Your Requests.
When you interact with us (for example, to request a brochure or locate a retailer) you will be asked for information needed to complete your request. The information you provide is used to process your transactions, to create and share reports about these transactions, and/or to provide related customer service. When you request a quote or other information, these requests may be conducted through retailers or Subaru vendors and suppliers.
Registration and Use of MySubaru.
Events and Promotions.
Website or Application Usage.
We, and our service providers, may observe your activities, preferences, and transactional data (such as your IP address and browser type) as well as pages you have viewed during your use of our Website or Application. We may use this data for any purpose unless we tell you otherwise in connection with a particular Website or Application. While we may collect or log this information, we do not identify you except if we believe doing so will help us better respond to a request you have made such as for a quote, identification of a local retailer, or similar request. Where such non-Personal Information is linked to your Personal Information we will treat such information as Personal Information.
Some Subaru Websites or Applications may capture and record certain location-data regarding your use of that Website or Application and your travels in order to provide location-related functionality ("Location Data"). We may link that Location Data to other information that you provide to us or that may be accessed in connection with your use of such a Subaru Website or Application. Your use of, and our ability to offer location based functionality is then enabled through our use and disclosure to third parties of Location Data and associated information.
Cookies and Related Technologies.
At the end of your visit, session cookies used by Subaru are removed. However, in some instances some Subaru cookies may persist. For example, to customize your experience we may require registration to recognize your computer and enable you to log-in without having to enter your password. It is possible that cookies placed by Subaru or its vendors or suppliers (as applicable) in connection with the operation of the Website or Application may remain stored on your computer until you remove them.
Online Behavioral Advertising.
Subaru may use the non-personal information collected on its Website for online behavioral advertising purposes, that is, to customize ads to you when you visit other (non-Subaru) sites. If you wish to opt-out of this process, click the OBA logo on our banner advertisements. You'll be directed to an opt-out page where you'll be able to select your data preferences. The page will also contain further instruction if additional questions remain.
Subaru may share aggregated non-personal information about the users of its Websites and Applications (in a form that does not personally identify such users) with service providers, vendors, suppliers and other third parties.
In addition, Subaru may disclose and share users’ Personal Information with third parties as follows:
Service Providers, Vendors and Suppliers.
Service providers, vendors and suppliers are companies who perform services for Subaru and its retailers, including in connection with the functionality of the Websites and Applications. To the extent it is necessary for these entities to provide their products and services to us and provide products and services you have requested, these third parties may have access to your Personal Information, but they are not permitted by us to use your Personal Information on their own behalf. Subaru may sometimes permit authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, and related Website or Application information. These transfers of aggregate statistics do not include your Personal Information.
Certain requests or questions that you direct to us are more appropriately answered by a retailer, such as a request for a price quote on a particular vehicle. In those instances, we will provide your Personal Information, along with your request or question, to a retailer or retailers for a response. The retailer(s) will have the right to use your Personal Information for purposes of responding to your request and for its/their own marketing purposes that may not relate to your requests or questions. Retailers' use of your Personal Information will be subject to the retailers' own privacy policies.
Subaru occasionally partners with trusted third parties for promotions, events and other activities, and may share your Personal Information with such third parties for Subaru's marketing purposes and for the third parties' own marketing purposes if you consent to such sharing. The use of your Personal Information by such third parties will be subject to their own privacy policies.
Any information disclosed in public areas of a Subaru Website or Application or third party website (for example, through Facebook, YouTube, Twitter or other sites) will become public information. We cannot control the use of information disclosed in public forums, such as social media platforms, blogs, forums, wikis, chat rooms, and networking functions of mobile-device applications. You should exercise caution when disclosing information in these public areas, especially your Location Data, and be careful how you disclose your Personal Information.
Mergers, Acquisitions, and Insolvency.
If Subaru should ever file for bankruptcy or merge with another company, or if Subaru should decide to buy, sell, or reorganize some part or all of its business, Subaru may disclose your Personal Information, including to prospective or actual purchasers in connection with one of these transactions.
As Required by Law and Other Extraordinary Disclosures.
Subaru may be required to disclose your Personal Information if it: (i) believes it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) would potentially mitigate our liability in an actual or potential lawsuit or investigation, (iii) is otherwise necessary to protect our rights or property, or (iv) is necessary to protect the legal rights or property of others.
Subaru makes good faith efforts to provide individuals with reasonable access to Personal Information that they have provided to us and the reasonable ability to review and correct it, or ask for its deletion, if it is not otherwise required to be retained by law or retained for legitimate business purposes. Please note we may retain server/backup copies of all such data, and that we may decline to process change or deletion requests that we deem to be unreasonable, or require disproportionate technical effort, or jeopardize the privacy of others.
If you are a registered user of MySubaru, you may change or delete certain information in your profile by logging on to http://www.subaru.com/mobile/owners/account/sign-in.html or you may disable your account by going to the "Contact Us" form at Subaru.com. All other users may change or delete the Personal Information that is stored by Subaru by contacting the Subaru Customer Service Department at 1-800-782-2783 or by logging on to Subaru.com/contactus.
All users may opt-out of receiving marketing emails and newsletters at any time by changing their preferences (if registered), or by contacting the Subaru Customer Service Department at 1-800-782-2783 or by using the opt-out link located at the bottom of our emails.
Please note that we cannot change or delete information in the databases of third parties with whom we have already shared your Personal Information.
Transmission of data over the Internet is not 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. Subaru uses secure server software (e.g.SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software.
If Subaru learns of a breach in its security system that results in a disclosure of users' information, we may attempt to notify you electronically so that you can take appropriate protective steps. By providing Personal Information to us or using this Website or Application, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues. Subaru may post a notice on our Website(s) or through an Application if a security breach occurs. Subaru may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Subaru endeavors to retain the information that collects from and about its users only as long as necessary to fulfill a legitimate business need or as required by law.
Subaru Websites or Applications are not directed at children. If you are under 16 or otherwise would be required to have parent or guardian consent to share information with Subaru, you should not send any information about yourself to us. If a person under 13 submits information through any part of a Subaru Website or Application, and we learn the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any Personal Information from persons under 13, we do not use or disclose such information to third parties.
All information posted on this site is intended for the US market only and will be interpreted and governed solely by US law. If you access this site from a location outside the US, you are responsible for compliance with all applicable non-US laws and regulations. Subaru distributes vehicles only in the United States (and excluding Hawaii).
Under California Civil Code Section 1798.83, also known as California's "Shine the Light Law," residents of California may request and receive, free of charge, a copy of Subaru's California Information Disclosure Notice for the previous calendar year. This Notice lists the third party entities with which Subaru shared Personal Information for the third parties' direct marketing purposes. To request this Notice, please go to the Contact Us page on this site.