Below, you'll find answers to frequently asked questions about everything from maintenance, to modifications, to managing your MySubaru account.
For new vehicle profiles you will add your VIN during the registration process.
For existing vehicle profiles without an associated VIN you will be prompted to add the VIN within the Edit Vehicle pop-up upon landing on the vehicle overview page.
To add a vehicle simply click the "Save Vehicle" link after you have configured your new Subaru vehicle, and either login or create a new MySubaru account. The vehicle you have configured will be added to your account.
To remove a vehicle you have configured from your MySubaru account simply click the "Delete Vehicle" link associated with the saved vehicle within the Built Vehicles section.
We have updated MySubaru to allow users to log in to their account with their email address. If you do not remember the email address associated with your account, please contact Subaru Customer Service.
Add a Vehicle: On your MySubaru homepage you will see a "Add a Vehicle" link which will launch a pop-up for you to enter your new vehicle's VIN (all model, trim and purchase date fields should then automatically populate), enter your vehicle's current mileage, vehicle's nickname, upload an optional vehicle image and then click "Create your vehicle" when finished.
Delete a Vehicle: On your vehicle overview page click on "Edit Vehicle" in the MySubaru quick overview area which will launch a pop-up and then click on "Delete" in the lower left hand corner to delete this vehicle from your MySubaru account.
Immediately when you identify your vehicle by adding your VIN, MySubaru will automatically begin recording two types of information in your Service History. These are:
NOTE: It generally takes up to 30 days for dealer repairs to appear on your site, but, depending on the communication link we have with your dealer, it may take longer. If you have not identified your vehicle’s VIN, no service information will be added to the vehicle being managed automatically.
Yes. Doing so will ensure that your MySubaru site has the complete service history you'd want to maintain for your Subaru vehicle. To create a new service entry, just follow these steps:
We would be more than happy to check for any outstanding Service Campaigns on your vehicle. Please contact us either by phone at 1-800-782-2783 (1-800-SUBARU3) or online at https://www.subaru.com/shopping-tools/contact-us.html with your VIN so that we can further research your inquiry.
AWD Subaru vehicles with automatic transmission can only be towed with all four wheels OFF of the ground.
AWD Subaru vehicles with manual transmission can be towed with all four wheels on the ground and the transmission in neutral. When towing a manual transmission Subaru behind your motor home, you would put the transmission in neutral and have the key turned to the first position from "OFF". As all new models are equipped with digital odometers, mileage should not accumulate when being towed.
The suggested break-in period is for the first 1000 miles. The recommendations include:
Following these recommendations will add to the performance and longevity of your vehicle. It enables all of the cars fluids and mechanisms to slowly get into an operation mode. During the break-in period, the engine and computer components need to "learn" how to drive. By driving at various speeds the engine will "learn" how to drive at these various speeds.
With each new Subaru vehicle, a Roadside Assistance plan is provided, for the life of the 3/36 warranty, which covers 24 hour roadside assistance, 365 days a year. Emergency towing for warranty repairs is provided to the nearest authorized Subaru dealership. Also provided is emergency roadside assistance for jump starts, emergency lockout service, gasoline service (up to 2 gallons), flat tire change and minor fluid replacement.
To contact Roadside Assistance, call 1-800-261-2155. When calling for assistance, please have your VIN, mileage, exact breakdown location, vehicle color/description and license plate number available to provide to the representative.
The Subaru Maintenance Schedule is included in a booklet provided in your Owner’s Kit. If you have a MySubaru owner’s account, you can download a copy for your reference. Click here to create or log into your MySubaru account.
You can purchase genuine Subaru Service Manuals and other Subaru publications for your Subaru by calling 1-866-428-2278. You can purchase publications or online information through our Subaru Technical Information System (STIS) web site by clicking here. Instructions are on this web site on how to subscribe and/or purchase publications.
To view basic information about Subaru Warranty Coverage, visit the Compare Vehicles section for any model on our site. For example, Legacy warranty information can be found at http://www.subaru.com/vehicles/legacy/index.html.
Warranty repairs can be preformed at any authorized Subaru dealership. Click here to locate a Subaru dealership.
You can call your Subaru dealership directly or go to your dealer’s web site to schedule a service appointment. You can also link to your selling or servicing dealer from your MySubaru page by Clicking Here.
When you purchase a new Subaru vehicle, you are automatically registered to receive service reminders through the Subaru CARE Program. If you purchase a pre-owned Subaru vehicle or change servicing dealers, you will receive service reminders by mail on behalf of the Subaru dealership after two maintenance service visits or by email immediately if your MySubaru site is updated to reflect the new dealership.
Service coupons will accompany mailed service reminders. Service coupons are available on most Subaru dealers' web sites in the Service Specials section. Service coupons are also available on MySubaru.
Included in your Owner's Manual, there is a ‘Driving Tips’ section for your review. You may also find some helpful information on how your fuel economy can vary and tips to improve your fuel economy at: http://www.fueleconomy.gov/feg/why_differ.shtml.
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We rely on our authorized Subaru dealers exclusively as parts suppliers for our vehicles. Please contact your local Subaru dealer with your VIN to check on the cost and availability of the parts needed for your Subaru. We recommend that you only purchase parts specific to your model and model year. To locate your closest Subaru dealer, click here.
Click here to check out our line of Genuine Subaru Performance Parts.
Navigation software updates may be purchased at an authorized Subaru dealer or via the following site: http://store.kenwoodusa.com/catalog.php?cat_id=S19.
Because there are so many child seats on the market today, we feel that it is best that you contact one of the following organizations for assistance: National SAFEKIDS Campaign at 800-441-1888 / www.safekids.org or SafetyBeltSafe USA at 800-745-7233 / http://www.carseat.org/.
Our 2001 Legacy and Outback models, 2002 Impreza models, 2003 Forester and Baja models include the LATCH system. Unfortunately, there is no retro-fit kit available for vehicles prior to these model years.
For more information about LATCH systems, go to www.Drive.Subaru.com. On-Line Exclusives, "Information on the LATCH System" in the Drive Magazine Fall 2002 issue. You can also refer to the National Highway Traffic and Safety Administration (NHTSA) Web site (www.nhtsa.dot.gov) and enter "FAQ" in the Search Section. You will be able to locate and link to their Frequently Asked Questions on LATCH.
Please click here to contact our customer service department regarding vehicle accessories.
We do not recommend the installation of any aftermarket parts or making modifications of any factory components on our vehicles. Subaru of America does not test or research aftermarket products or modifications to know how they will work with our vehicles. Installing an aftermarket product or modifying a factory equipped component may affect your warranty on related component failures. Any problems caused by the installation or performance of an aftermarket product / modification will not be covered by the Subaru warranty.
Subaru has a Mobile-It-Ease™ Program* which provides reimbursement of up to $500 on new Subaru vehicles purchased from authorized U.S. Subaru dealers. This financial assistance is provided within 6 months of new vehicle purchase to help qualified owners pay for the necessary vehicle modifications due to medically recognized physical disabilities. Click here for details.
Please click here for more information about Subaru digital music options.
Our Marketing Department only accepts proposals for sponsorship via postal mailing. Please send your request to:
Subaru of America
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Attn: Marketing Department
The Marketing Department may contact those organizations’ whose sponsorship requests are in line with our corporate or regional goals and objectives
SIA offers free public tours by appointment on Monday through Friday at 9 a.m. or 1 p.m. Click here for more information about SIA tours and to fill out a tour request form.
You may view current job opportunities and send your resume on-line directly from our website: http://www.subaru.com/company/careers/index.html. From there you can create a profile, view all current job openings, and submit your resume.
To update your warranty and ownership information, please contact our Customer Dealer Services Department by phone, email, or via postal mail. Please click here to email us or for contact information. You may also update your ownership information by creating a MySubaru account.
To remove or dispose your ownership information with Subaru, please contact our Customer Dealer Services Department by phone, email, or via postal mail. Please click here. You will also want to delete your vehicle from your MySubaru site, if you have an owner's site.
To unsubscribe from Subaru mail or email, please contact our Customer Dealer Services Department by phone, email, or via postal mail. Please click here to contact us. You may also “opt out” or unsubscribe directly from any emails you receive or through your MySubaru site.
To subscribe to Drive or Drive Performance Magazine, please click here.
You can request a current model year showroom brochure or download current / previous model year brochures directly from our website's "View a Brochure" page. Click here for brochure availability.
You can purchase a hard copy of an Owner's Manual by contacting our publications line at 1-866-428-2278. Or, you can access 1998 through current model year Owner's Manuals online for free by visiting our Owners Resource Center.
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