Customer Support

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Answers to Common Questions

How is a MySubaru shopper account different from a MySubaru owner account?

As a shopper you can save configured vehicles you create on Subaru.com to your personalized account. Once you purchase your new Subaru you can transition to an owner account and manage your vehicle(s), share owner stories and connect with owners at owner events.

How do I transition from a shopper to an owner account?

Once you purchase your vehicle you can simply identify yourself as an owner and add your new Subaru with the vehicle’s VIN, or Vehicle Identification Number, to get added benefits and vehicle management functionality.

How is a VIN identified owner account different from a non-VIN identified owner account?

With VIN identification you will be able to better manage your vehicle, get automatic service updates and alerts, have dealer service records added to your account by your service dealer and many other benefits.

How do I add my VIN to my account to become VIN identified?

For new vehicle profiles you will add your VIN during the registration process.

For existing vehicle profiles without an associated VIN you will be prompted to add the VIN within the Edit Vehicle pop-up upon landing on the vehicle overview page.

How do I add or delete a vehicle I am shopping for to/from my account?

To add a vehicle simply click the "Save Vehicle" link after you have configured your new Subaru vehicle, and either login or create a new MySubaru account. The vehicle you have configured will be added to your account.

To remove a vehicle you have configured from your MySubaru account simply click the "Delete Vehicle" link associated with the saved vehicle within the Built Vehicles section.

How do I update my mileage and why is that important?

Your vehicle's mileage appears on the vehicle overview page, in the MySubaru quick overview area. Click on the "Update mileage" and a pop-up will appear that shows your current mileage. Update this number and click on "Update your mileage." If you're entering a mileage that the system thinks may be incorrect -- because it's significantly higher or lower than a previous mileage -- you'll receive a caution message asking you to double check the mileage you entered. Make sure your number is correct and click on "OK" again. Your mileage will be updated. Every time you update your mileage, the system "learns" more about your driving habits.

What if I change my personal information (home address, telephone number etc.)?

You may simply update your personal information by logging in to your account and then clicking "Edit my profile" and editing any of your personal information on the My Profile page.

How do I change which e-mail notices I receive from Subaru?

Users can manage all of their email subscriptions on the My Profile page of MySubaru. Simply check or uncheck any of the email subscription you want to receive or discontinue.

I used to use "user name" to log in to MySubaru, what changed?

We have updated MySubaru to allow users to log in to their account with their email address. If you do not remember the email address associated with your account, please contact Subaru Customer Service.

Why can't I see iHeart radio on my STARLINK application?

Upon initial download of the STARLINK app, some available applications may not appear on the Smartphone.  Initial pairing of the phone to the vehicle audio head unit and launching the STARLINK app will allow all the available applications to become visible on the Smartphone app in the STARLINK settings.

Who should I contact first if I am experiencing a problem with my vehicle?

Your local authorized Subaru retailer is the first stop for any questions or concerns about your Subaru. This includes product recall and campaign information.

Where do I find more detailed information about my vehicle's bluetooth system?

For more information on your Subaru's bluetooth system click here.

Where do I find more detailed information about my vehicle's navigation system?

For more information on your Subaru's navigation system click here.

How do I change the email address and password assigned to my MySubaru account?

You may simply update your email address and/or password by logging in to your account and clicking on "your email address" to edit your email address and clicking on "Change password" to edit your password on the My Profile page.

If I sell or buy a new Subaru how do I add or delete the vehicle from my account?

Add a Vehicle: On your MySubaru homepage you will see a "Add a Vehicle" link which will launch a pop-up for you to enter your new vehicle's VIN (all model, trim and purchase date fields should then automatically populate), enter your vehicle's current mileage, vehicle's nickname, upload an optional vehicle image and then click "Create your vehicle" when finished.

Delete a Vehicle: On your vehicle overview page click on "Edit Vehicle" in the MySubaru quick overview area which will launch a pop-up and then click on "Delete" in the lower left hand corner to delete this vehicle from your MySubaru account.

If I submit an owner story or suggest a link will you share my name and email?

No, we only publish first name, last initial and city with Owner Stories. We publish no personal information with suggested links.

How do I set or change my "Service Dealer"?

In My Subaru on the vehicle overview page under My Dealer click on "Change dealer". This will provide a list of dealers in your area, make your selection and click "Make this my service dealer."

What service is automatically added to my site?

Immediately when you identify your vehicle by adding your VIN, MySubaru will automatically begin recording two types of information in your Service History. These are:

  • Warranty, Added Security, and Recall/Service Campaign work
  • Maintenance and other work if your dealer participates in the Subaru Care Connect Program

NOTE: It generally takes up to 30 days for dealer repairs to appear on your site, but, depending on the communication link we have with your dealer, it may take longer. If you have not identified your vehicle’s VIN, no service information will be added to the vehicle being managed automatically.

How do I add services I've done myself or by someone other than a Subaru dealer?

To create a new service entry, just follow these steps:

  • Click on "Service History" on the left.
  • Click on "Add new Service Entry" at the bottom of the Service History table
  • Fill in the name of the service provider (person or shop where the work was performed).
  • Fill in the date of the service and the mileage at the time the service was performed.
  • Use the pull-down menu to select the reason for the service performed. If the work was not one of the routine maintenance intervals, choose "Other" or "Repair" from the list, whichever is appropriate. Note: you may have to scroll up the list to view all maintenance options.
  • Fill in the services preformed.
  • Fill in any associated notes with this service entry.
  • Click "Save this service entry" when finished.

Can I add personal notes to MyService?

Yes. Just select the service entry that you wish to update, click on "Edit this entry" and fill in your notes within the Notes field and then click "Save this service entry."

What is the VIN?

A Vehicle Identification Number, commonly abbreviated to VIN (but sometimes referred to as VIN number), is a unique serial number used by the automotive industry to identify individual motor vehicles. VINs consist of 17 characters, with the last eight characters being unique to your specific vehicle. The VIN can usually be found on the driver's side dashboard near or at the bottom portion of the windshield. It can also be found on the certification label found on the driver's doorjamb on most vehicles.

What recommendations does Subaru have about towing my vehicle behind a motor home?

AWD Subaru vehicles with automatic transmission can only be towed with all four wheels OFF of the ground. AWD Subaru vehicles with manual transmission can be towed with all four wheels on the ground and the transmission in neutral. When towing a manual transmission Subaru behind your motor home, you would put the transmission in neutral and have the key turned to the first position from "OFF". As all new models are equipped with digital odometers, mileage should not accumulate when being towed.

What is the break-in period for my new Subaru?

The suggested break-in period is for the first 1000 miles. The recommendations include:

  • not racing the engine
  • driving at moderate speeds while accelerating and braking smoothly
  • not driving at one constant engine or vehicle speed for a long time, either fast or slow
  • avoiding starting suddenly and rapid acceleration, except in an emergency
  • avoiding hard braking, except in an emergency

Following these recommendations will add to the performance and longevity of your vehicle. It enables all of the cars fluids and mechanisms to slowly get into an operation mode. During the break-in period, the engine and computer components need to "learn" how to drive. By driving at various speeds the engine will "learn" how to drive at these various speeds.

Who do I contact if I get a flat tire or if my vehicle breaks down?

With each new Subaru vehicle, a Roadside Assistance plan is provided, for the life of the 3/36 warranty, which covers 24 hour roadside assistance, 365 days a year. Emergency towing for warranty repairs is provided to the nearest authorized Subaru dealership. Also provided is emergency roadside assistance for jump starts, emergency lockout service, gasoline service (up to 2 gallons), flat tire change and minor fluid replacement.

To contact Roadside Assistance, call 1-800-261-2155. When calling for assistance, please have your VIN, mileage, exact breakdown location, vehicle color/description and license plate number available to provide to the representative.

How can I receive service reminders?

When you purchase a new Subaru vehicle, you are automatically registered to receive service reminders through the Subaru CARE Connect Program. If you purchase a pre-owned Subaru vehicle or change servicing dealers, you will receive service reminders by mail on behalf of the Subaru dealership after two maintenance service visits or by email immediately if your MySubaru site is updated to reflect the new dealership.

How can I find out if my vehicle is affected by a campaign or recall?

You can check for any outstanding Recalls on your vehicle by entering your VIN into the Vehicle Recalls page. Immediate notification of any recalls or campaigns can be sent directly to you by creating a free MySubaru site.

How can I get a copy of the Subaru Maintenance Schedule for my vehicle?

The Subaru Maintenance Schedule is included in a booklet provided in your Owner’s Kit. If you have a MySubaru owner’s account, you can download a copy for your reference. Click here to create or log into your MySubaru account.

Where can I find technical information about my Subaru?

You can purchase genuine Subaru Service Manuals and other Subaru publications for your Subaru by calling 1-866-428-2278. You can purchase publications or online information through our Subaru Technical Information System (STIS) web site by clicking here. Instructions are on this web site on how to subscribe and/or purchase publications.

Where can I find warranty information about my Subaru?

To view basic information about Subaru Warranty Coverage, visit the Compare Vehicles section for any model on our site. For example, Legacy warranty information can be found at http://www.subaru.com/vehicles/legacy/models-specs.html.

How can I extend my warranty?

For information on the terms and options available, please click here or contact an authorized Subaru dealership. Click here to locate a Subaru dealership.

Do warranty repairs have to be performed where my Subaru was originally purchased?

Warranty repairs can be preformed at any authorized Subaru dealership. Click here to locate a Subaru dealership.

How can I schedule a service appointment with my Subaru dealership?

You can call your Subaru dealership directly or go to your dealer’s web site to schedule a service appointment. You can also link to your selling or servicing dealer from your MySubaru page by Clicking Here.

How can I receive service coupons?

Service coupons will accompany mailed service reminders. Service coupons are available on most Subaru dealers' web sites in the Service Specials section. Service coupons are also available on MySubaru.

How can I improve my fuel economy?

Included in your Owner's Manual, there is a ‘Driving Tips’ section for your review. You may also find some helpful information on how your fuel economy can vary and tips to improve your fuel economy at: http://www.fueleconomy.gov/feg/why_differ.shtml.

Can I use E85 fuel in my Subaru vehicle?

The engine in your Subaru was not designed to use E-85 fuel. Subaru of America, Inc. suggests that you refer to the fuel specification information found in your Owner's Manual, which states that only fuel that contains up to 10% Ethanol can be used in our vehicles.

I am registering my Subaru vehicle in another country. Is my Subaru warranty still valid?

The factory warranties on U.S. specification Subaru are valid in the United States, Hawaii, Guam, Canada, and Mexico.

When and how often are Subaru incentives updated?

Our incentives are updated on a monthly basis and can be found here.

Who do I contact if I have a question about my finance agreement?

Please contact Subaru Motors Finance (Chase) at 800-662-3325 with any financing inquiries you have. Having your account number would be helpful.

Who do I contact if I have a question about my lease or purchasing my leased vehicle?

Please contact Subaru Motors Finance (Chase) at 800-644-1941 with any lease inquiries you have. Having your account number would be helpful.

Who do I contact if I have a question about my Subaru Chase credit card?

Please contact Chase Personal Credit Cards at 1-800-432-3117, 24 hours / 7 days a week.

Does Subaru offer any incentives for recent college graduates?

See Special Offers.

How can I estimate my trade-in value?

You can get a quick look at the trade-in value from Intelliprice by visiting our Payment Calculator page and clicking on the Estimate Trade-In Value pod. If you already own a Subaru, you might be eligible to receive the best value through the Guaranteed Trade-In Program. Learn more about GTP here.

How can I check my credit score?

We can't quote a specific credit score, but with the help of Chase Bank we can calculate the potential financing rates available based on your estimated credit score. Visit the Payment Calculator page and click on the Estimate Credit Score pod.

Where can I purchase updated Navigation discs?

Navigation software updates may be purchased at an authorized Subaru dealer or via the following site: http://www.subaru.com/owners/resource-center/electronics-audio/navigation/index.html.

When did you first install LATCH (Lower Anchors and Tethers for Children) in your vehicles?

Our 2001 Legacy and Outback models, 2002 Impreza models, 2003 Forester and Baja models include the LATCH system. You can refer to the National Highway Traffic and Safety Administration (NHTSA) Web site (www.nhtsa.dot.gov) and enter "FAQ" in the Search Section. You will be able to locate and link to their Frequently Asked Questions on LATCH.

Are any medical modification programs available through Subaru?

Our Subaru Mobile-It-Ease program provides reimbursement of up to $500 on new Subaru vehicles purchased from authorized U.S. Subaru dealers. This financial assistance is provided within 6 months of new vehicle purchase to help qualified owners pay for the necessary vehicle modifications due to medically recognized physical disabilities. Click here for details.

I would like to add an aftermarket accessory or part to my vehicle. Will this impact my warranty?

We recommend and provide the warranty or any Genuine Subaru Replacement parts and accessories.

Do you have any recommendations for child seats for my Subaru?

We recommend the following organizations who can assist you with child seat questions: National SAFEKIDS Campaign at www.safekids.org or SafetyBeltSafe USA at http://www.carseat.org/.

Where do I buy Subaru parts?

We rely on our authorized Subaru dealers exclusively as parts suppliers for our vehicles. Please contact your local Subaru dealer with your VIN to check on the cost and availability of the parts needed for your Subaru. We recommend that you only purchase parts specific to your model and model year. To locate your closest Subaru dealer, click here.

How do I find out more about using my iPod or portable music player in my Subaru vehicle?

Please click here for more information about Subaru digital music options.

How can I find out more about SPT (Subaru Performance Tuning) parts?

Click here to check out our line of Genuine Subaru Performance Parts.

Does Subaru offer seat covers?

Subaru does not offer seat covers for any of our vehicles. We do not recommend customers put any kind of cover, cloth or other objects over either front seatback, as it could interfere with the SRS side airbag if equipped. We do not recommend that customers attach labels or stickers to the front seat surface on or near the SRS side airbag. Doing so could prevent proper deployment of the SRS side airbag, reducing protection available to the front seats occupants.

Does Subaru recommend snow tires during the winter for better performance?

Subaru recommends the original equipment tires, as they were chosen specifically for your vehicle. If your area and/or climate require you to use a winter tire, we  recommend that you use the same size/style as originally equipped. We also recommend that you refer to the information in your Owner's Manual regarding tires and winter driving.

Who should I contact regarding the tire warranty on my Subaru vehicle?

The tires that come as original equipment on your Subaru are warranted by the tire manufacturer. To obtain service for tire concerns, please contact your authorized Subaru dealership.

What tire replacement recommendations do you suggest for my Subaru vehicle?

We recommend that you replace your Subaru vehicle's tires with the same tires as originally equipped, as they were chosen specifically for your vehicle. If you are going to put on a different brand tire, we strongly recommend that you use the same size/style as originally equipped. Please be sure to refer to the information in your Owner's Manual regarding tires.

Who do I reach out to first with questions about my Subaru vehicle?

Your local Subaru retailer is the first stop for any questions or concerns about your Subaru. This includes product recall and campaign information. Find your local retailer here.

Who do I contact if I am seeking Subaru sponsorship?

Our Marketing Department accepts proposals for sponsorship via our online application and via postal mailing. Please click here for the application or mail your request to:

Subaru of America
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Attn: Marketing Department

The Marketing Department may contact those organizations’ whose sponsorship requests are in line with our corporate or regional goals and objectives.

Is there a Spanish version of your website?

¿Existe una versión en español de subaru.com?

Our Spanish website is coming soon.

Nuestra web en español pronto estará disponible.

 

View our Spanish brochure.

Descarga nuestro catálogo en español.

Where can I find a product brochure?

To request current year showroom brochures, download current and previous model year brochures or experience our digital brochures, visit our View a Brochure page. If you would like to receive via mail, please call our automated system at 1.800.SUBARU3. Follow the automated options.

I no longer own my Subaru. What should I do?

To remove your ownership information with Subaru, please contact our Customer Dealer Services Department by email. Please click here. You will also want to delete your vehicle from your MySubaru site, if you have an owner's site.

What does your logo mean?

The word Subaru in Japanese means "coming together" or cluster, such as the coming together of the 5 companies to make a 6th. So while the Subaru Pleiades constellation and the Subaru brand share the same name and same meaning one was not named for the other.

Who do I contact to tour Subaru’s plant?

SIA offers free public tours by appointment on Monday through Friday at 9 a.m. or 1 p.m. Click here for more information about SIA tours and to fill out a tour request form.

How do I apply for a job with Subaru of America, Inc.?

You may view current job opportunities and send your resume on-line directly from our web site: http://www.subaru.com/company/careers/index.html. From there you can create a profile, view all current job openings, and submit your resume.

How do I update/change the ownership information for my Subaru vehicle?

To update your warranty and ownership information, please contact our Customer Dealer Services Department by phone, email, or via postal mail. Please click here to email us or for contact information. You may also update your ownership information by creating a MySubaru account.

How do I subscribe to Subaru mail, email, Drive, or Drive Performance?

To subscribe to Drive or Drive Performance Magazine, please click here.

How do I sign up to receive Drive or Drive Performance Magazine?

To subscribe to Drive or Drive Performance Magazine, please click here.

How can I get an Owner’s Manual?

You can purchase a hard copy of an Owner's Manual by contacting our publications line at 1-866-428-2278. Or, you can access 1998 through current model year Owner's Manuals online for free by visiting our Owners Resource Center.

What operating system and browser should I use to best view Subaru.com?

Subaru.com can be viewed with Microsoft® Windows 7 using Internet Explorer 9, Firefox 6.x, and Chrome 13.x and with Microsoft® Windows XP using Internet Explorer 8. It can also be viewed on Apple OS 10.6+ using Safari 5.x. Subaru.com mobile has been optimized to be viewed on iPhone 4, 4S, & 5 using iOS6, Android 2.3 Gingerbread, and iPad II & III using iOS.

Who do I contact if I have an idea for a commercial?

Subaru does not consider unsolicited advertising ideas due to the many legal ramifications involved. In fact, our advertising agency develops initial concepts for our next model year approximately six months in advance. We work very closely with our marketing partners in the development of our strategic goals and the creative executions created from that direction. Subaru has enjoyed success from the advertising developed in the last few years and will continue our efforts in the same vein.

How do I remove my vehicle ownership information when I’ve sold my vehicle?

To remove or dispose your ownership information with Subaru, please contact our Customer Dealer Services Department by phone, email, or via postal mail. Please click here. You will also want to delete your vehicle from your MySubaru site, if you have an owner's site.

How can I order a product brochure?

You can request a current model year showroom brochure or download current / previous model year brochures directly from our website's "View a Brochure" page. Click here for brochure availability.

Questions About Recalls?

Recalls We strive to build safe, capable vehicles, but in the event of a recall, we're dedicated to getting you back on the road safely. Please visit our Recalls page to get the latest recall information for your Subaru.